Zales vs Kay Jewelers (Signet) Return Policy

Zales

• Jewelry must be in good condition.
• Watches must be unworn, unaltered, and in original condition.
• All original packaging, certificates, warranties, and instructions must be included.

Kay Jewelers (Signet)

• Items must be in their original condition.
• All original packaging, instructions, and paperwork must be included.
• Watches must be unworn, unaltered, returned with all links, and accompanied by original packaging, warranty, and instructions.
• Prior to returning a smartwatch, all data stored on the product must be removed, un-synced, and deleted.
• Jewelry must be in good condition.

Zales

• Special ordered watches cannot be returned or exchanged.
• Custom designs are not eligible for return or exchange.
• Ear piercing earrings, gift cards, and merchandise from the Jewelry Replacement Plan cannot be returned.
• Merchandise purchased using Progressive Leasing cannot be exchanged.

Kay Jewelers (Signet)

• Special ordered watches cannot be returned or exchanged.
• Custom designs cannot be returned or exchanged.
• Ear piercing earrings cannot be returned or exchanged.
• Gift cards cannot be returned (except where required by law).
• Jewelry that has been engraved or altered/modified beyond sizing cannot be returned or exchanged.
• Protection plan replacement merchandise cannot be returned or exchanged.
• Merchandise purchased using Progressive Leasing cannot be exchanged.
• Original shipping and handling or other additional costs will not be refunded, unless the item received was damaged, defective, or incorrect.

Zales

• Refunds are credited to the original form of payment.
• Cash refunds over $500 are issued as a check from the corporate office within 21 days.
• Refunds for purchases made with a gift card will be in the form of a new gift card.

Kay Jewelers (Signet)

• Credit and Debit Cards: The same account will be credited.
• Check: A refund check will be issued from the corporate office and mailed within 21 days.
• Cash: When funds are unavailable or the cash refund amount is greater than $500, a refund check will be issued from the corporate office and mailed within 21 days. When funds are available, cash refunds will be given for amounts under $500.
• Gift Card: Refunds will be given in the form of a new gift card.
• Trade-Ins: You will receive either your original trade-in or similar merchandise.

Zales

• You can start your return online and use a prepaid shipping label.
• The original packing slip or a copy should be enclosed.
• If you don't have a printer, a digital return code can be shown at an eligible UPS location to have a label printed.
• Online purchases can also be returned to any Zales or Zales Outlet store.

Kay Jewelers (Signet)

• Returns can be handled at Kay.com.
• Ship your return to the address provided on your packing slip (SJIX 375 Ghent Rd. Akron, OH 44333).
• All shipped returns MUST include the Packing Slip and all original documents received with your order.
• Return reason column next to each item on your packing slip should be completed.
• Return labels are not pre-paid; customers need to purchase the shipping label from a carrier (UPS, USPS, or Fed Ex).
• For your protection, it is recommended to use a shipping method that provides insurance and tracking services.
• If the original packing slip is not available for a mail return, provide your name, address, phone number, email address, and order number.
• All returns will be inspected by the Quality Assurance team before a refund is issued.

Zales

• Bring the items with all original certificates and accessories to a local store.
• For online purchases returned in-store, the original packing slip, a copy of the ship confirmation email, or the online purchase receipt is required.

Kay Jewelers (Signet)

• Returns can be made to any Kay Jewelers location or any Sterling Family of Jewelers location.
• Online purchases can be returned to any KAY or KAY Outlet store.
• For in-store returns of online purchases, the original packing slip, a copy of your ship confirmation email, or an online purchase receipt displayed during checkout is required.
• Purchases made at a KAY or KAY Outlet store MUST be returned to a KAY or KAY Outlet store; they may NOT be returned by mail.

Zales

• With a gift receipt, items can be returned for a gift card within 30 days of the purchase date.
• Jewelry can be exchanged within 60 days and watches within 30 days with a gift receipt.
• Refunds are credited to the original payment method.

Kay Jewelers (Signet)

• Merchandise accompanied by a gift receipt may be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
• Exchanges for gifts can be made in-store for jewelry within 60 days and watches within 30 days of the purchase or shipment date.
• If a gift recipient does not have a gift receipt, packing slip, or original receipt, they can visit in-store with the purchaser, who can present an ID.
• Refunds for gifts are credited to the payment form used at the time of purchase (for the purchaser).

Zales

Not available

Kay Jewelers (Signet)

• If there is damage to an item upon delivery, call the contact center immediately for assistance.
• Original shipping and handling or other additional costs will be refunded if you received a damaged, defective, or incorrect item.

Zales

• Jewelry can be exchanged within 60 days of the purchase or shipment date.
• Watches can be exchanged within 30 days of the purchase or shipment date.
• Exchanges for online orders must be done in-store.

Kay Jewelers (Signet)

• Jewelry can be exchanged within 60 days from the purchase (shipment) date.
• Watches can be exchanged within 30 days from the purchase (shipment) date.
• Exchanges must be done at one of Kay Jewelers' stores; online exchanges are not supported.
• Items must be in their original condition, with all original packaging, instructions, and paperwork. Watches must include all links.

Zales

• Shipping and handling costs are not refunded unless the item was damaged, defective, or incorrect.
• For in-store purchases returned without a receipt, you can only exchange the item or receive a gift card at the current price, minus any promotional discounts.

Kay Jewelers (Signet)

• Refunds are credited to the same tender as the original purchase.
• If a sized-to-order ring is returned, the sizing fee will be refunded once the return is processed.
• All products must be returned in good condition, in original boxes, and with all paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.