Jared vs Kay Jewelers (Signet) Return Policy

Jared

• Items must be in their original condition.
• All original packaging, instructions, and paperwork must be included.
• Watches must be returned with all links.
• The ReKlaim tag must still be affixed where applicable.

Kay Jewelers (Signet)

• Items must be in their original condition.
• All original packaging, instructions, and paperwork must be included.
• Watches must be unworn, unaltered, returned with all links, and accompanied by original packaging, warranty, and instructions.
• Jewelry must be in good condition.

Jared

• Special ordered watches
• Custom designs
• Gift cards (except where required by law)
• Jewelry that has been engraved or altered/modified beyond sizing or stone setting
• Protection plan replacement merchandise
• Merchandise purchased using Progressive Leasing cannot be exchanged.

Kay Jewelers (Signet)

• Special ordered watches cannot be returned or exchanged.
• Custom designs cannot be returned or exchanged.
• Class rings cannot be returned or exchanged.
• Ear piercing earrings cannot be returned or exchanged.
• Gift cards cannot be returned (except where required by law).
• Jewelry that has been engraved or altered/modified beyond sizing or stone setting cannot be returned or exchanged.
• Protection plan replacement merchandise cannot be returned or exchanged.
• Merchandise purchased using Progressive Leasing cannot be exchanged.
• Delivery charges on online orders are not refunded.

Jared

• Refunds are credited to the same tender as the original purchase.
• For check purchases or cash refunds over $500, a refund check will be mailed within 21 days.
• Refunds for items purchased with a gift card will be given as a new gift card.

Kay Jewelers (Signet)

• Credit and Debit Cards: The same account will be credited.
• Check: A refund check will be issued from the corporate office and mailed within 21 days.
• Cash: When funds are unavailable or the cash refund amount is greater than $500, a refund check will be issued from the corporate office and mailed within 21 days. When funds are available, cash refunds will be given for amounts under $500.
• Gift Card: Refunds will be given in the form of a new gift card.
• Trade-Ins: You will receive either your original trade-in or similar merchandise.

Jared

• Returns for online orders can be made for up to 30 days after the date shipped.
• You must include the packing slip and all original documents with your return.
• Ship the package pre-paid and insured for the full purchase price.
• Exchanges must be done in one of their stores.

Kay Jewelers (Signet)

• Returns can be handled at Kay.com.
• A free pre-paid shipping label is available for mailing back online purchases; start the return online.
• If you don't use the free label, the pre-printed label on your packing slip (SJIX 375 Ghent Rd. Akron, OH 44333) is not pre-paid; you must buy the shipping label from UPS, USPS, or FedEx.
• All shipped returns MUST include the packing slip and all original documents received with your order.
• Indicate the return reason next to each item on your packing slip.
• All returns will be inspected by the Quality Assurance team before a refund is issued.

Jared

• You can return or exchange items at any Jared store for up to 30 days after purchase.

Kay Jewelers (Signet)

• Returns can be made at any KAY store or any Sterling Family of Jewelers location.

Jared

• Merchandise accompanied by a gift receipt may be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
• Online gift purchases can be returned by mail if you have the billing ZIP code and order number.

Kay Jewelers (Signet)

• Merchandise accompanied by a gift receipt may be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
• Gift receipt returns exclude purchases made with Progressive Leasing.

Jared

Not available

Kay Jewelers (Signet)

• Jewelry can be exchanged within 60 days from the purchase (shipment) date.
• Watches can be exchanged within 30 days from the purchase (shipment) date.
• Exchanges must be done at one of Kay Jewelers' stores; online exchanges are not supported.
• Items must be in their original condition, with all original packaging, instructions, and paperwork. Watches must include all links.

Jared

• Sizing fees for sized-to-order rings that are returned will be refunded.
• For trade-ins, you will receive either your original trade-in or similar merchandise.

Kay Jewelers (Signet)

• Refunds are credited to the same tender as the original purchase.
• If a sized-to-order ring is returned, the sizing fee will be refunded once the return is processed.