Macy's vs JCPenney Return Policy

Macy's

• Most merchandise can be returned within 30 days of purchase (in-store) or delivery (online)
• Items must be unworn, unaltered, in original packaging, with original tags attached
• Mismatched garments will not be accepted
• New or gently used cosmetics and fragrances purchased at Macy's will be accepted for return
• Receipt, shipping confirmation, or credit/debit card used for purchase is accepted as proof
• Macy's can look up purchases via Macy's account, Star Rewards account, or the card used

JCPenney

• Most returns accepted at any JCPenney store.
• Fine jewelry and watches must be free of any signs of wear, unworn, unaltered, and in original condition with packaging and accompanying accessories.
• Certified Jewelry should be returned with the certificate.

Macy's

• Last Act items: final sale — no returns, exchanges, or price adjustments
• Apple products: 14-day return window (strictly enforced)
• Burberry (at Herald Square only): 14 days — tags must be attached, hygiene seal intact, personalized items non-returnable
• Fine jewelry and all watches: 30 days with tags — undergo inspection process lasting up to 14 business days; special order and size-altered pieces non-returnable
• Area rugs: 30 days — must be unused, undamaged, in original packaging; delivery fees non-refundable
• Finish Line items: 30 days — must be unworn and in saleable condition
• Lids merchandise: 30 days — mail return only, cannot return to Macy's stores
• ReBag pre-owned items: 30 days — mail return only, tags must remain attached
• Sunglass Hut items: 30 days — return to Sunglass Hut inside Macy's only
• Tech watches: 30 days with original tags and packaging; special order and altered items non-returnable
• Louis Vuitton (at Roosevelt Field): 30 days — perfect sellable condition required; fragrances must be sealed; custom engraved bottles non-returnable
• Longchamp (at Herald Square): 30 days
• LensCrafters at Macy's: 30 days from dispense date — online purchases must be returned to vendor by mail
• Maternity: 30 days — saleable condition with tags; non-returnable if worn, altered, or tags removed
• Lighting, lamps, mirrors, wall art: 30 days — cannot return to store; call 1-800-289-6229; 15% restocking fee; shipping non-refundable
• Furniture (UPS/vendor shipped): 30 days — 15% restocking fee, shipping non-refundable
• Furniture (scheduled delivery): 3 days — 15% restocking fee, delivery fee non-refundable, must be 'As New'
• Mattresses (scheduled delivery or UPS shipped): 120-day comfort trial — $99 pickup fee, 15% restocking fee (waived for Tempur-Pedic; first return free for Purple, Saatva, Leesa, Bedgear)
• Pool tables: non-refundable — inspect at delivery, report issues to installer before they leave
• Final Sale / 'As Is' merchandise: non-returnable — buyer assumes all risk
• Altered or personalized merchandise: final sale
• Gift cards (electronic and physical): final sale
• Food, beverages, live plants, gourmet gifts: non-returnable
• Macy's Beauty Box: non-returnable
• Macy's Bridal Salon by Demetrios: all sales final
• Pandora Jewelry: must return at Pandora Shops inside Macy's
• bluemercury items: return to Macy's with a bluemercury shop (not standalone bluemercury stores)
• Third-party seller furniture/mattresses: cannot return in-store — return directly to seller
• Third-party seller final sale items: plants, food, coffee/tea, pet food/products — non-returnable

JCPenney

• Protective Face Masks are final sale.
• Body Jewelry/Ear Piercing Kits are final sale.
• Special Orders/Personalized Gifts cannot be returned after delivery and acceptance.
• Furniture returns incur a 15% restocking fee and $85 pick-up fee; defects must be reported within 48 hours.
• Made-to-Measure Blinds, Shades, Shutters, and Draperies are custom orders and can only be cancelled within 24 hours for a refund, or returned if damaged/defective.
• Digital Images and CDs (Portrait) cannot be returned or exchanged.
• Merchandise returns shipped directly from a vendor are not accepted in store.

Macy's

• Original payment method (with receipt)
• Credit card/debit card in-store: credit issued immediately; 5-7 days for bank to post
• Cash purchases: immediate cash refund in-store
• Mail returns: account credited within 10 business days after Macy's receives item
• PayPal purchases: refund within 7-10 business days to PayPal account
• Klarna purchases: refund within 7-10 business days to Klarna account
• Without receipt: store credit (EZ Exchange Card or Merchandise Only Certificate) at lowest selling price in last 180 days
• Macy's Backstage without receipt: store credit at lowest price in last 90 days
• Gift returns: Macy's gift card with gift receipt; lowest recent selling price without
• Merchandise Only Certificate: usable in-store only, expires after 2 years

JCPenney

• Original form of payment (with receipt).
• JCPenney Gift Card.
• JCPenney Merchandise Return Voucher (for returns without receipt or after 60 days if approved).

Macy's

• Start return through Macy's account or by order number
• Print return label or use QR code emailed to you (show at UPS to print label free)
• Pack securely with return slip and drop off at UPS or UPS Access Point
• Star Rewards members: free return shipping
• Non-Star Rewards members: $9.99 return shipping fee (plus tax) deducted from refund
• Star Rewards Bronze is free to join — create a Macy's account to avoid the $9.99 fee
• Processing: account credited within 10 business days of Macy's receiving the return
• Third-party seller items: free returns can be initiated online; processed more quickly than in-store

JCPenney

• By mail: A flat $8 UPS return fee is deducted from your refund when using the prepaid label. Customers are responsible for return postage if not using prepaid label.
• In-store: Any item bought online may be returned to a JCPenney store for free.

Macy's

• Items purchased in-store must be returned to a store (no mail returns for in-store purchases)
• Online purchases can be returned in-store or by mail
• In-store returns are free — no fees
• Credit issued immediately for in-store returns (except third-party seller items which add 5-10 days)
• Without receipt: Macy's can look up via credit card or rewards account
• Without any proof of purchase: gift card at lowest recent selling price

JCPenney

• Most returns are accepted at any JCPenney store within 60 days of purchase.
• Bring item(s) and your receipt.

Macy's

• With gift receipt or registry number: full refund as Macy's store credit
• Registry items purchased before event date: returnable 90 days from event date
• Registry items purchased after event date: returnable 90 days from purchase date
• Without receipt and not on purchase list: store credit at lowest selling price in last 180 days

JCPenney

• With a gift receipt, refunds will be to original payment or a JCPenney Gift Card.

Macy's

• Star Rewards Bronze (free): free return shipping (vs. $9.99 fee for non-members)
• Star Rewards Platinum and Gold: extended return windows and free return shipping
• Macy's credit card holders: purchases easily looked up for receipt-free returns

JCPenney

Not available

Macy's

• General merchandise: report defects promptly, keep photos and documentation; call 1-800-289-6229
• Furniture (scheduled delivery): report damage/imperfections within 3 days — Macy's schedules a service appointment
• Pool tables: all issues must be reported to the professional installer before they leave your home
• Final Sale/As-Is: buyer assumes all risk; Macy's not responsible for defects or repairs

JCPenney

• Defects or damages must be reported within 48 hours of delivery for furniture and jewelry boxes/armoires.

Macy's

• Price adjustments within 10 days of order date if item drops in price at Macy's
• Cannot combine with previously applied promo codes or discounts
• Third-party seller items eligible; Direct from Vendor partners not eligible
• Furniture/mattress: 10-day window from delivery (scheduled) or ship date (parcel)
• Competitor mattress/furniture price match within $200 for identical item at retailer with physical location
• Online purchases: chat (9am-12am EST) or call 1-800-289-6229
• In-store: visit store with receipt

JCPenney

• JCPenney will match a lower advertised price from a competitor within 14 days of purchase.

Macy's

• In-store exchanges for different size/color with price difference adjustment
• Online: no direct exchange — return original item, place new order
• Cannot exchange customized items or Final Sale merchandise

JCPenney

• Most merchandise purchased in the last 60 days can be exchanged at any JCPenney location.
• Exchange rules are the same as those for returning products.

Macy's

• BOGO returns: discount is proportionally applied to each item; partial refund reflects adjusted price
• Gift with Purchase: if qualifying item returned, bonus gift(s) must also be returned or you may be charged for them
• International returns: customer covers return shipping and customs duties; refunds may exclude original duties/shipping
• Macy's Backstage items must be returned to a Backstage location only
• General customer service: 1-800-289-6229 (Mon-Sun, 8am-10pm ET)
• Furniture & mattress line: 1-888-822-6229 (TTY: 711)
• Fine Rug Gallery: 1-888-241-8288 (Mon-Fri, 9am-5pm ET)
• Lost Merchandise Only Certificate: 1-800-511-2752
• Returns center: macys.com/returns

JCPenney

• Valid photo identification is required for all non-receipted returns or exchanges; information from ID will be retained.
• JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.
• For returns in CT and MA, sales tax refund is given only if returned within 60 days.