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Gap Return Policy

Last verified: 2026-03-19

Official Gap PolicyVerified

www.gap.com/customer-service/how-to-return-exchange-items

Summary

Gap offers a 30 days from delivery date for online purchases or date-of-purchase for in-store purchases. return window on most items. Items must be in their original condition: unwashed and unworn.. Receipt is required. Refunds are issued via refunds are in the form of original payment, such as the credit card used for the order. or for purchases made with paypal or apple pay, refunds are issued to the respective account.. Holiday extension: Items purchased online or in stores between October 15 and December 24 may be returned through January 15 of the following year, or 30 days from the delivery date (online purchases) or date-of-purchase (in-store purchases), whichever is later. Notable exceptions include final sale items cannot be returned or exchanged., items shipped and sold by third-party sellers are excluded from the extended holiday return policy and must be returned through the third-party seller., encore market items are final sale and cannot be returned, exchanged, or refunded., and more. Refund processing: Refunds are processed as soon as the returned merchandise is received and may take up to 10 additional business days for credit card companies to post to your account..

Return Window

30 days from delivery date for online purchases or date-of-purchase for in-store purchases.

Receipt

digital ok

Category

clothing

Holiday Extension

Items purchased online or in stores between October 15 and December 24 may be returned through January 15 of the following year, or 30 days from the delivery date (online purchases) or date-of-purchase (in-store purchases), whichever is later. Proof of purchase is required.

Video Guides

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Return Conditions

  • Items must be in their original condition: unwashed and unworn.
  • Swimwear must have the original price tags and hygienic liner intact.
  • New sunglasses may be returned within 30 days of delivery date if accompanied by the original receipt and complimentary case, with tags attached.

Refund Methods

  • Refunds are in the form of original payment, such as the credit card used for the order.
  • For purchases made with PayPal or Apple Pay, refunds are issued to the respective account.
  • If you pay using both a gift card and a credit card, the amounts are credited differently, with a new gift card issued for the gift card portion.
  • If the Instant Merchandise Credit option is chosen, an eMerchandise Return Card is issued instantly via email.

Exceptions & Restrictions

  • Final sale items cannot be returned or exchanged.
  • Items shipped and sold by third-party sellers are excluded from the extended holiday return policy and must be returned through the third-party seller.
  • Encore Market items are final sale and cannot be returned, exchanged, or refunded.
  • Masks are final sale and are not eligible for returns and exchanges.
  • TikTok currently does not support direct exchanges; return the original item and place a new order for the replacement.
  • C.O.D. deliveries are not accepted for returns.

Online / Mail Returns

  • Free returns and exchanges are available using a prepaid return shipping label or a third-party drop-off QR code.
  • Use the interactive online process to create and print a prepaid return label.
  • Drop off items at an authorized Happy Returns location using a drop-off QR code.
  • Alternatively, mail returns postage prepaid to 100 Gap Inc. Direct Gateway, Groveport, OH 43125.
  • Include the packing slip generated via the interactive returns process.

In-Store Returns

  • Free returns and exchanges are available in-store.
  • Bring the item along with the receipt, rewards phone number, or the credit card used for purchase.
  • Use the Store Locator to find the nearest store.

Gift Returns

  • For items received as gifts, the return process depends on the original purchase method.
  • If a gift card was a gift to you, consult the 'Returning or Exchanging a Gift' section.

Membership & Rewards Benefits

  • Some Encore Members have extended windows to return for merchandise credit.
  • Premier Members who were signed in online or provided their phone number in-store may return merchandise up to 45 days after purchase (or delivery) and will receive a Merchandise Return Card (MRC) if the return is made over 30 days after purchase (or delivery).

Damaged or Defective Items

  • Items that are damaged or defective may be returned or exchanged at any time.
  • Contact customer service at 800-427-7895 (U.S.) or 614-744-3907 (outside U.S.) to file a damage claim.

Price Adjustments

  • A one-time price adjustment can be requested within 14 days of the order date if an item's price decreases.
  • Items purchased with a promotional code or other discount are not eligible for price adjustments, unless only a free shipping discount was used.
  • Final sale items are not eligible for a price adjustment.
  • Price adjustments for online purchases cannot be made in a store.
  • Contact customer service with your order number to request a price adjustment.
  • Eligible price adjustments are refunded to the original form of payment.

Exchange Policy

  • Free exchanges are available.
  • For exchanges, the unwanted item is returned, and a new purchase is made as a separate order.
  • Exchanges for the same style in another size or color are possible if a promotional code or discount was used, and the discount can't be transferred to a different style.

Additional Notes

  • Returns and exchanges can only be made at the brand of purchase (e.g., Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory).
  • Original shipping and handling charges are not refunded.
  • Additional terms and restrictions apply; see online or store associate for full policy details.