Foot Locker Return Policy
Last verified: 2026-03-19
help.footlocker.com/hc/en-us/articles/360060052553-How-do-I-start-a-return-or-exchange
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Return Conditions
- Items must be in new condition.
- Items must be unworn.
- Items must be repackaged in the original box with all tags and packaging included.
Refund Methods
- Refunds are issued back to the original form of payment used on the order.
- For in-store paid items returned for a refund, the refund will be issued via check sent by mail.
- For gift card refunds, a credit to the gift card will be issued.
Exceptions & Restrictions
- Returns received more than 45 days after the date of purchase or shipment date will not be accepted and will be returned to sender.
- COD (Cash on Delivery) returns are not accepted.
- International returns are not accepted.
- For in-store purchases returned by mail for a refund, the original receipt must be included or the return will be rejected.
- All returns and exchanges may be subject to limitations if misuse of the return policy is suspected.
- Defective items must be returned within 45 days for inspection.
Online / Mail Returns
- Customers can initiate a return or exchange by accessing the ReadyReturns portal.
- A return label can be created via Ready Returns and the parcel sent back by post.
- Free returns are offered for FLX Rewards members.
- A $6.99 return shipping fee will be deducted from the refund for non-FLX Rewards members when a Ready Returns Label is used for a refund.
- There is no charge for the Ready Returns Label if an exchange is requested and the item is available.
In-Store Returns
- Items may be returned or exchanged at any Foot Locker store.
- Bring the item, including the original shoebox if applicable, to the store.
- Present your invoice, order confirmation, or shipping confirmation for processing.
Membership & Rewards Benefits
- FLX Rewards members receive free returns.
Damaged or Defective Items
- Defective items must be returned within 45 days for inspection by the Returns Department.
- If incorrect, damaged, or defective merchandise is received, the $6.99 return shipping fee will not be charged, and the original standard shipping fee will also be refunded.
- Incorrect, damaged, and defective merchandise should be reported to customer service immediately.
- Damaged, dirty, or incorrect items must be returned by post via Ready Returns.
Exchange Policy
- Foot Locker offers a 'Fit Guarantee' - it'll fit or they'll exchange it for free.
- Exchanges are shipped via standard 3-5 business day shipping.
- Exchanges are pending item availability; if an item is unavailable, a refund will be issued.
- For in-store paid items, online returns are unable to process exchanges; visit a Foot Locker store for exchanges.
- Phone the store first to check for item availability for exchanges.
Additional Notes
- Foot Locker is not responsible for lost or damaged returns when using any shipping method other than their ReadyReturns label.
- Free return shipping is limited to standard delivery within the contiguous United States.
- Restock fees may apply.
- A complete copy of the return policy is available upon request.
- Without a receipt, unworn merchandise may be exchanged at the lowest selling price from the past 60 days, and verification through a phone number and two-factor authentication is required.
- For in-store returns, you can bring an invoice, order confirmation, or shipping confirmation for proper processing.
What Redditors Are Saying
MRW my friend and I are working at Foot Locker and we just ended our return policy but my friend doesn't know that yet
How Does Foot Locker Return/Refund Work?
I'm planning on returning a pair of sneakers to Foot Locker in-store once they open. I tried contacting their customer service by email, but they still have not replied after almost 2 weeks. My question is: Does my refund go back to my original payment (go back to my credit card), or do they give me
Eastbay. Are they factory seconds? and Can you return to Foot Locker / Footaction
Title pretty much says it all. Found some stray glue on a pair of sneakers I got from Eastbay. There was also some glue on the laces. Wondering if these are basically kicks that didn't pass quality control. If I can do an exchange for same at a physical store I would. Going through the whole re-mail
Foot locker returns
I returned an online Foot Locker purchase in-store. The in-store associate told me he couldn’t return the shoes bc they don’t carry the exact model in his store (…?), but he said he could ship it back to warehouse. I said.. “cool, I don’t care how it gets returned, I just want my refund.” Eventually