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Girlfriend Collective Return Policy
Last verified: 2026-03-20
Official Girlfriend Collective PolicyVerified
girlfriend.com/pages/faq
Return Conditions
- Items must be unworn and unwashed.
- Tags and/or hygiene liners must still be attached.
- Returns must be processed through the official returns portal to receive a pre-paid label.
Refund Methods
- Original payment method
- Store credit
Exceptions & Restrictions
- Items marked as 'final sale' are not eligible for return or exchange.
- Socks, underwear, bralettes, and hair accessories are final sale.
- Promotional purchases, such as items redeemed with a Free Legging Code, and e-Gift Cards are not eligible for returns.
Online / Mail Returns
- A $7 shipping and restocking fee per package applies to returns for a refund.
- The restocking fee is waived if you opt for store credit.
- Exchanges are free.
Exchange Policy
- Exchanges are accepted for unworn, unwashed items with tags attached within 30 days of the ship date.
- Exchanges can only be for the same style.
- Exchanges are free of charge.
Additional Notes
- Refunds for orders placed using Afterpay will be refunded from Girlfriend Collective to Afterpay, and then to you.
- The company is not able to refund lost returns or items returned using a label other than their own provided one.