Levi's vs Gap Return Policy

Levi's

• Items must be in original, unworn and unwashed condition.
• Original tags must be attached.
• Returns must be initiated within the 30-day return window.

Gap

• Items must be in their original condition: unwashed and unworn.
• Swimwear must have the original price tags and hygienic liner intact.
• New sunglasses may be returned within 30 days of delivery date if accompanied by the original receipt and complimentary case, with tags attached.

Levi's

• Items marked as Final Sale are non-refundable.
• Shipping and handling fees, gift cards, gift wrap charges, and donations are non-refundable.
• Customized products are excluded from returns.
• Underwear and gift cards are not eligible for return without a receipt.

Gap

• Final sale items cannot be returned or exchanged.
• Items shipped and sold by third-party sellers are excluded from the extended holiday return policy and must be returned through the third-party seller.
• Encore Market items are final sale and cannot be returned, exchanged, or refunded.
• Masks are final sale and are not eligible for returns and exchanges.
• TikTok currently does not support direct exchanges; return the original item and place a new order for the replacement.
• C.O.D. deliveries are not accepted for returns.

Levi's

• Refunds are issued to the original form of payment.
• In-store returns without a receipt will be issued store credit or a gift card for the item's current selling price.

Gap

• Refunds are in the form of original payment, such as the credit card used for the order.
• For purchases made with PayPal or Apple Pay, refunds are issued to the respective account.
• If you pay using both a gift card and a credit card, the amounts are credited differently, with a new gift card issued for the gift card portion.
• If the Instant Merchandise Credit option is chosen, an eMerchandise Return Card is issued instantly via email.

Levi's

• Online orders can be returned by mail or for free at any Levi's retail store in the country of purchase.
• Mail-in returns are free for Red Tab™ members; a $7.50 processing fee is deducted from the refund for non-members.
• You can start your online return or exchange via Levi's website using your order number and email.

Gap

• Free returns and exchanges are available using a prepaid return shipping label or a third-party drop-off QR code.
• Use the interactive online process to create and print a prepaid return label.
• Drop off items at an authorized Happy Returns location using a drop-off QR code.
• Alternatively, mail returns postage prepaid to 100 Gap Inc. Direct Gateway, Groveport, OH 43125.
• Include the packing slip generated via the interactive returns process.

Levi's

• Items purchased in-store can be returned for a full refund with a receipt to the original form of payment.
• Returns without a receipt will be issued store credit or an exchange equal to the current selling price.
• Online orders can be returned to a store for free with an instant refund.

Gap

• Free returns and exchanges are available in-store.
• Bring the item along with the receipt, rewards phone number, or the credit card used for purchase.
• Use the Store Locator to find the nearest store.

Levi's

• Gift returns are refunded to the original purchaser.

Gap

• For items received as gifts, the return process depends on the original purchase method.
• If a gift card was a gift to you, consult the 'Returning or Exchanging a Gift' section.

Levi's

• Red Tab™ members receive free mail-in returns for online orders.

Gap

• Some Encore Members have extended windows to return for merchandise credit.
• Premier Members who were signed in online or provided their phone number in-store may return merchandise up to 45 days after purchase (or delivery) and will receive a Merchandise Return Card (MRC) if the return is made over 30 days after purchase (or delivery).

Levi's

Not available

Gap

• Items that are damaged or defective may be returned or exchanged at any time.
• Contact customer service at 800-427-7895 (U.S.) or 614-744-3907 (outside U.S.) to file a damage claim.

Levi's

Not available

Gap

• A one-time price adjustment can be requested within 14 days of the order date if an item's price decreases.
• Items purchased with a promotional code or other discount are not eligible for price adjustments, unless only a free shipping discount was used.
• Final sale items are not eligible for a price adjustment.
• Price adjustments for online purchases cannot be made in a store.
• Contact customer service with your order number to request a price adjustment.
• Eligible price adjustments are refunded to the original form of payment.

Levi's

• Exchanges can only be made for a different size of the same item.
• Exchanges for a new style or color are not supported; you must return the item and place a new order.
• Exchange orders will ship once the original return is dropped off with the carrier.

Gap

• Free exchanges are available.
• For exchanges, the unwanted item is returned, and a new purchase is made as a separate order.
• Exchanges for the same style in another size or color are possible if a promotional code or discount was used, and the discount can't be transferred to a different style.

Levi's

• Items sent back after the 30-day return window will not be processed, refunded, or returned.
• Do not combine returns from multiple orders in one package.

Gap

• Returns and exchanges can only be made at the brand of purchase (e.g., Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory).
• Original shipping and handling charges are not refunded.
• Additional terms and restrictions apply; see online or store associate for full policy details.