What is Gap Factory's return window?

Gap Factory allows returns within 30 days of purchase. Items must be returned within 30 days of the delivery date for online purchases or the purchase date for in-store purchases. Returns and exchanges are free when using a prepaid return shipping label for online purchases or when returning items in-store. Items purchased at Gap Factory must be returned to a Gap Factory store and cannot be returned to other Gap Inc. brand stores like Gap, Old Navy, or Banana Republic.

Do I need a receipt to return items at Gap Factory?

Receipt requirement: lookup available. Refunds are issued to the original form of payment, such as the credit card used for the order.. For returns of items purchased with a gift card, the refund will be issued to the same gift card or a new one.. Online returns offer an 'Instant Merchandise Credit' option..

How will I get my refund from Gap Factory?

Refunds are issued to the original form of payment, such as the credit card used for the order.. For returns of items purchased with a gift card, the refund will be issued to the same gift card or a new one.. Online returns offer an 'Instant Merchandise Credit' option. Processing time: If the refund is applied to a credit card, it may take up to 10 additional business days for the credit card company to post the refund..

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Gap Factory Return Policy

Q: What items cannot be returned at Gap Factory?

Final sale items cannot be returned or exchanged.. Items purchased from a third-party seller must be returned directly to the seller by mail.. Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory..

Last verified Oct 12, 2026

Official Gap Factory PolicyOfficial source

www.gapfactory.com/customerService/info.do

Oct 12, 2026

Rechecked Oct 12, 2026: gapfactory.com still states the headline terms shown here (30 days). How we verify

Summary

Gap Factory offers a 30 days return window on most items. Items must be returned within 30 days of the delivery date for online purchases or the purchase date for in-store purchases.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment, such as the credit card used for the order. or for returns of items purchased with a gift card, the refund will be issued to the same gift card or a new one.. Holiday extension (as last published): Items purchased online or in stores between October 15 and December 24 may be returned through January 15 of the following year, or 30 days from the delivery date for online purchases. Notable exceptions include final sale items cannot be returned or exchanged., items purchased from a third-party seller must be returned directly to the seller by mail., gap items cannot be returned at gap factory, old navy, athleta, banana republic, or banana republic factory., and more. Refund processing: If the refund is applied to a credit card, it may take up to 10 additional business days for the credit card company to post the refund..

Return Window

30 days

Receipt

lookup available

Return Conditions

Items must be returned within 30 days of the delivery date for online purchases or the purchase date for in-store purchases.
Returns and exchanges are free when using a prepaid return shipping label for online purchases or when returning items in-store.
Items purchased at Gap Factory must be returned to a Gap Factory store and cannot be returned to other Gap Inc. brand stores like Gap, Old Navy, or Banana Republic.

Refund Methods

Refunds are issued to the original form of payment, such as the credit card used for the order.
For returns of items purchased with a gift card, the refund will be issued to the same gift card or a new one.
Online returns offer an 'Instant Merchandise Credit' option.

Exceptions & Restrictions

Final sale items cannot be returned or exchanged.
Items purchased from a third-party seller must be returned directly to the seller by mail.
Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory.

Online / Mail Returns

Online purchases can be returned by mail using a prepaid shipping label or by dropping them off at a third-party location.
To return by mail, use the interactive online process to create and print a prepaid shipping label.
You can also return online orders in a Gap Factory store.

In-Store Returns

Bring the item to a Gap Factory store.
You will need to provide the receipt, the rewards phone number, or the credit card used for the purchase.

Membership & Rewards Benefits

Some Encore Members have extended windows to return for merchandise credit.
Premier Members who were signed in online or provided their phone number in-store may return merchandise up to 45 days after purchase and will receive a Merchandise Return Card if the return is made after 30 days.

Exchange Policy

Exchanges can be made within 30 days of the delivery or purchase date.
For mail-in exchanges, you need to contact customer service to order a replacement item.

Additional Notes

Returns and exchanges must be made at the brand of purchase; for example, Gap items cannot be returned to a Gap Factory store.
Free returns are available for both in-store returns and by using a prepaid return shipping label for online orders.

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