Old Navy vs Gap Return Policy

Old Navy

• Items must be unworn, unwashed, and have original tags attached.
• Shoes must be in original condition.
• Most accessories must be unused and in original packaging.
• Swimwear must have original price tags and hygienic liner intact.
• New sunglasses must be returned within 30 days of delivery date with original receipt, complimentary case, and tags attached.

Gap

• Items must be in their original condition: unwashed and unworn.
• Swimwear must have the original price tags and hygienic liner intact.
• New sunglasses may be returned within 30 days of delivery date if accompanied by the original receipt and complimentary case, with tags attached.

Old Navy

• Items marked "Mail Only" on the product page or invoice can only be returned by mail.
• Final sale or clearance merchandise cannot be returned or exchanged.
• Worn or washed items are generally not accepted, with the exception of kids' clothing returned due to manufacturing defects.
• No returns or exchanges are permitted for damage caused by misuse, accidents, stains, or changes in size.
• Items purchased through third-party sellers are subject to the seller's return policy.
• Gift cards are generally non-refundable.
• Maternity items can only be returned by mail.

Gap

• Final sale items cannot be returned or exchanged.
• Items shipped and sold by third-party sellers are excluded from the extended holiday return policy and must be returned through the third-party seller.
• Encore Market items are final sale and cannot be returned, exchanged, or refunded.
• Masks are final sale and are not eligible for returns and exchanges.
• TikTok currently does not support direct exchanges; return the original item and place a new order for the replacement.
• C.O.D. deliveries are not accepted for returns.

Old Navy

• Refunds to the original payment method for returns with a receipt.
• Gift card for gift returns made with a gift receipt.
• Store credit or merchandise certificate for returns without a receipt or after the 30-day window.
• Cash refunds for cash purchases with a receipt in-store.

Gap

• Refunds are in the form of original payment, such as the credit card used for the order.
• For purchases made with PayPal or Apple Pay, refunds are issued to the respective account.
• If you pay using both a gift card and a credit card, the amounts are credited differently, with a new gift card issued for the gift card portion.
• If the Instant Merchandise Credit option is chosen, an eMerchandise Return Card is issued instantly via email.

Old Navy

• Most online orders can be returned either in-store or by mail.
• Free return shipping is offered for online returns.
• Customers can print a prepaid shipping label or get a QR code for mail returns.
• Online returns are generally slower due to shipping and processing times.

Gap

• Free returns and exchanges are available using a prepaid return shipping label or a third-party drop-off QR code.
• Use the interactive online process to create and print a prepaid return label.
• Drop off items at an authorized Happy Returns location using a drop-off QR code.
• Alternatively, mail returns postage prepaid to 100 Gap Inc. Direct Gateway, Groveport, OH 43125.
• Include the packing slip generated via the interactive returns process.

Old Navy

• Bring the item, your receipt or order email, and the card used for purchase to any Old Navy store.
• In-store returns offer the fastest refund processing.
• Online purchases can be returned at any Old Navy store.
• Associates can often look up purchase history using payment methods or contact information.
• Returns for kids' clothing with quality issues must be made in an Old Navy or Old Navy Outlet store.

Gap

• Free returns and exchanges are available in-store.
• Bring the item along with the receipt, rewards phone number, or the credit card used for purchase.
• Use the Store Locator to find the nearest store.

Old Navy

• Gifts returned with a gift receipt will receive a gift card for the purchase amount.
• Gifts returned without a gift receipt will receive a merchandise certificate by mail for the item's current selling price.
• The original buyer does not need to be present for a gift return.

Gap

• For items received as gifts, the return process depends on the original purchase method.
• If a gift card was a gift to you, consult the 'Returning or Exchanging a Gift' section.

Old Navy

Not available

Gap

• Some Encore Members have extended windows to return for merchandise credit.
• Premier Members who were signed in online or provided their phone number in-store may return merchandise up to 45 days after purchase (or delivery) and will receive a Merchandise Return Card (MRC) if the return is made over 30 days after purchase (or delivery).

Old Navy

• Kids' clothing and shoes with manufacturing defects (e.g., holes, rips, broken zippers/buttons, excessive shrinkage/pilling) can be returned up to 365 days from purchase.
• Original purchase receipt or shipping confirmation email is required for kids' quality issue returns beyond 30 days.
• Defective sunglasses can be returned at any time.
• Items that are damaged can be returned at any time.

Gap

• Items that are damaged or defective may be returned or exchanged at any time.
• Contact customer service at 800-427-7895 (U.S.) or 614-744-3907 (outside U.S.) to file a damage claim.

Old Navy

• A one-time price adjustment is offered if an item is marked down within 14 days of the original purchase date.
• Price adjustments for online purchases must be requested by calling customer service or through online chat, not in-store.
• Price adjustments for in-store purchases require a trip back to the store with the receipt.
• Items purchased with a promotional discount may not be eligible for price adjustments.
• Old Navy does not price match competitors' prices.
• No price adjustments are given on final sale merchandise.

Gap

• A one-time price adjustment can be requested within 14 days of the order date if an item's price decreases.
• Items purchased with a promotional code or other discount are not eligible for price adjustments, unless only a free shipping discount was used.
• Final sale items are not eligible for a price adjustment.
• Price adjustments for online purchases cannot be made in a store.
• Contact customer service with your order number to request a price adjustment.
• Eligible price adjustments are refunded to the original form of payment.

Old Navy

• Exchanges are generally free of charge.
• In-store returns are ideal for immediate size or color exchanges.
• Items can be exchanged within the standard 30-day return window if they are unworn, unwashed, and have tags attached.

Gap

• Free exchanges are available.
• For exchanges, the unwanted item is returned, and a new purchase is made as a separate order.
• Exchanges for the same style in another size or color are possible if a promotional code or discount was used, and the discount can't be transferred to a different style.

Old Navy

• Old Navy may look up purchases using the credit/debit card used, order number, or shipping confirmation email.
• Old Navy tracks returns made without a receipt and may limit such returns.
• In-store returns are often the fastest for refunds and are generally easier for exchanges or items returned close to or just past the 30-day window.
• Kids' clothing and shoes with manufacturing defects, such as holes, rips, broken zippers or buttons, excessive shrinkage, or pilling, have an extended return window of up to 365 days from purchase.

Gap

• Returns and exchanges can only be made at the brand of purchase (e.g., Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory).
• Original shipping and handling charges are not refunded.
• Additional terms and restrictions apply; see online or store associate for full policy details.