Casper Return Policy
Last verified
help.casper.com/s/article/What-is-your-return-policy
Rechecked : help.casper.com still states the headline terms shown here (100 nights). How we verify
Video Guides
Return Conditions
- Mattresses and furniture must be in donatable condition (e.g., no stains, tears, soiling, or odors).
- Soft goods must be unused and in original packaging and condition.
- Mattresses require a minimum 30-night adjustment period before initiating a return.
Refund Methods
- Full refund to the original payment method.
- Refunds include shipping costs if paid for Hawaii or Alaska.
- In-home delivery and setup service fees are not refunded.
Exceptions & Restrictions
- Mattresses have a 100-night trial, with returns free and easy after the 30-Night Adjustment Period.
- Furniture has a 30-night trial. If purchased with a paired mattress, the trial extends to 100 nights.
- Soft goods (e.g., pillows, bedding), Glow, Mattress Topper, and Dog Beds have a 30-night trial/return window.
- When purchasing a Casper Bundle, all items in the bundle will have the same trial period; if a mattress is included, the entire bundle has a 100-night trial.
- A maximum of two items of the same product type may be returned.
- In-home delivery and setup service fees are non-refundable.
- Furniture can be returned without the original packaging or box, even if assembled, provided it is in donatable condition.
Online / Mail Returns
- For soft goods, returns can be initiated via order confirmation email to receive a prepaid shipping label for UPS drop-off.
- For large items like mattresses and furniture, customers should contact returns specialists (via chat or email) to arrange a pickup.
In-Store Returns
- Soft goods can be returned within 30 days of an in-store purchase.
Exchange Policy
- Contact customer service to inquire about exchanges.
Additional Notes
- Casper offers a risk-free trial on most products.
- Mattress returns are free and easy after the initial 30-night adjustment period.
- Returned large items (mattresses, furniture) must be in donatable condition and are arranged for pickup through Casper's partners.
Compare and related companies
Side-by-side comparisons
Other home, furniture & hardware stores
- Burrow return policy30 days for most products, 100 days for Lyric Mattresses. The return…
- Camping World return policy90 days from date of purchase (unless exceptions apply)
- Caraway return policy30 days from delivery
- CB2 return policy90 days of receipt for Standard Delivery items
- City Furniture return policy3 days for online furniture purchases, 1 day prior to scheduled…
- Container Store return policy120 days from the date of purchase
What Redditors Are Saying
Beware of buying from Casper Canada. These guys do not have a good return policy. They will not refund you until you visit their store.
I have tried many brands for a mattress, this is the first one that is basically forcing me to go to a physical location to get a refund. I live one and half hour away from the nearest store.
My Casper Original review after 30 days (spoiler: Returned it)
I got the Casper Original after trying it out 3 different occasions, and on 3 different stores (2 times at The Bay, 1 time at a Casper store - in Vancouver, Canada). First of all, the availability of retail spaces to test was a big plus, as very few beds in a box have places to test in Canada (only
Casper mattress - return options too good to be true??
Has anyone in the area bought a Casper mattress, started the return process only to be told that because they don’t have a local vendor to do the pickup that you can (among other options) post it for free on FB or CL and receive your refund so long as both parties fill out a form? This seems too eas
PSA: Casper pillows no longer returnable, no trial period.
No 100 day trial, no 30 day trial, nada. Bit of a warning since their website *still* says "Free shipping & returns" and lots of review content out there says Casper offers a trial period on pillows. This is no longer true, you cannot start a return online: \> your product is out of trial or