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Caraway Return Policy

Last verified: 2026-03-20

Official Caraway PolicyVerified

www.carawayhome.com/returns

Summary

Caraway offers a 30 days from delivery return window on most items. All original packaging and accessories must be included.. Receipt is required. Refunds are issued via original payment method. Notable exceptions include bulk purchases and wholesale orders are considered final sale., gift card purchases are final sale., returns not meeting the conditions may be subject to restocking fees or denial., and more. Refund processing: Within 7 business days after receiving and inspecting the return.

Return Window

30 days from delivery

Receipt

digital ok

Category

home

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Return Conditions

  • All original packaging and accessories must be included.
  • Return must be initiated and shipped back within 30 days of delivery.
  • Proof of purchase from Carawayhome.com is required.

Refund Methods

  • Original payment method

Exceptions & Restrictions

  • Bulk purchases and wholesale orders are considered final sale.
  • Gift card purchases are final sale.
  • Returns not meeting the conditions may be subject to restocking fees or denial.

Online / Mail Returns

  • Returns can be started through the online returns portal.
  • For orders containing 5 or more sets, customers should contact help@carawayhome.com for assistance.

Gift Returns

  • Gift returns can be initiated through the 'Gift Return' option in the Returns Portal.

Damaged or Defective Items

  • If you receive a damaged or defective item, notify Caraway immediately for a replacement, compensation, or a full refund including return shipping costs.

Additional Notes

  • Caraway reserves the right to limit or reject returns suspected of policy abuse or fraud.
  • Customers are responsible for accurately and securely attaching return labels.
  • The customer is responsible if a return is lost or delayed due to an unreadable barcode on the label.