Casper vs Nectar Mattress Return Policy

Casper

• Mattresses and furniture must be in donatable condition (e.g., no stains, tears, soiling, or odors).
• Soft goods must be unused and in original packaging and condition.
• Mattresses require a minimum 30-night adjustment period before initiating a return.

Nectar Mattress

• A 30-day adjustment period is required from the delivery date before a return can be initiated for an opened mattress.
• Unopened mattresses are eligible for return and refund for up to 90 days after delivery.
• The mattress must have been used on a proper base, frame, or foundation.
• All required information and documentation for the return must be submitted within 30 days of the initial request.

Casper

• Mattresses have a 100-night trial, with returns free and easy after the 30-Night Adjustment Period.
• Furniture has a 30-night trial. If purchased with a paired mattress, the trial extends to 100 nights.
• Soft goods (e.g., pillows, bedding), Glow, Mattress Topper, and Dog Beds have a 30-night trial/return window.
• When purchasing a Casper Bundle, all items in the bundle will have the same trial period; if a mattress is included, the entire bundle has a 100-night trial.
• A maximum of two items of the same product type may be returned.
• In-home delivery and setup service fees are non-refundable.
• Furniture can be returned without the original packaging or box, even if assembled, provided it is in donatable condition.

Nectar Mattress

• Products shipped outside of the contiguous United States are not eligible for return.
• Fees for shipping, White Glove Service, and state-based recycling programs are non-refundable.
• The dollar value of any offer codes or discounts used for the purchase will not be refunded.
• Environmental damage to the mattress, such as mold due to misuse, will void return eligibility.

Casper

• Full refund to the original payment method.
• Refunds include shipping costs if paid for Hawaii or Alaska.
• In-home delivery and setup service fees are not refunded.

Nectar Mattress

• Refunds are issued to the original form of payment.

Casper

• For soft goods, returns can be initiated via order confirmation email to receive a prepaid shipping label for UPS drop-off.
• For large items like mattresses and furniture, customers should contact returns specialists (via chat or email) to arrange a pickup.

Nectar Mattress

• To start a return, contact customer service by email, phone, or live chat.
• Nectar will work with you to find a local donation center for the mattress.
• Once the return is complete, you will receive a full refund for the product.

Casper

• Soft goods can be returned within 30 days of an in-store purchase.

Nectar Mattress

Not available

Casper

• Contact customer service to inquire about exchanges.

Nectar Mattress

• Exchanges are processed as a return and refund. After returning the original product, you can place a new order for the replacement.

Casper

• Casper offers a risk-free trial on most products.
• Mattress returns are free and easy after the initial 30-night adjustment period.
• Returned large items (mattresses, furniture) must be in donatable condition and are arranged for pickup through Casper's partners.

Nectar Mattress

• Nectar offers a 365-night home trial for their mattresses.
• If you return your mattress, you may keep any promotional products that were included with your purchase.
• Refunds will be processed after the product has been returned and confirmed to meet the terms and conditions.