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City Furniture Return Policy

Last verified: 2026-03-20

Official City Furniture PolicyVerified

www.cityfurniture.com/help-center/return-policy

Summary

City Furniture offers a 3 days for online furniture purchases, 1 day prior to scheduled delivery for in-store furniture cancellations, 3 days for accessories, 30 days for appliances, 48 hours for custom order cancellations. return window on most items. Items must be in new, unused condition in the original packaging for accessories.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via full refund to original form of payment for eligible cancellations and returns. or refund of price difference for price adjustments.. Notable exceptions include room packages are not eligible for refunds or reselections once delivered., custom order items (closets, custom upholstery) become final sale and non-cancellable after 48 hours of purchase, with a 50% non-refundable deposit for custom upholstery and custom closet orders., pillows and mattress protectors cannot be exchanged or refunded if opened., and more.

Return Window

3 days for online furniture purchases, 1 day prior to scheduled delivery for in-store furniture cancellations, 3 days for accessories, 30 days for appliances, 48 hours for custom order cancellations.

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Return Conditions

  • Items must be in new, unused condition in the original packaging for accessories.
  • Deliveries cancelled on or after the day of delivery (online) or on the day of delivery (in-store) are subject to a $99.99 restocking charge.
  • Original delivery and shipping charges are non-refundable.
  • No refunds or reselections are allowed after delivery or pickup of in-store merchandise.
  • No refunds or reselections are allowed on discounted Room Packages once any items included in the package are delivered.
  • Pillows and mattress protectors cannot be exchanged or refunded if opened.
  • Opened but unused appliances incur a 20% restocking fee and a $99 pickup fee. Appliance delivery, installation, and haul-away fees are non-refundable. Products requiring gas or oil to operate cannot be returned after installation.

Refund Methods

  • Full refund to original form of payment for eligible cancellations and returns.
  • Refund of price difference for price adjustments.

Exceptions & Restrictions

  • Room Packages are not eligible for refunds or reselections once delivered.
  • Custom Order Items (closets, custom upholstery) become final sale and non-cancellable after 48 hours of purchase, with a 50% non-refundable deposit for Custom Upholstery and Custom Closet orders.
  • Pillows and mattress protectors cannot be exchanged or refunded if opened.
  • Box springs and adjustable bases cannot be exchanged or refunded once delivered.
  • Clearance and electronics are not covered by the furniture warranty.

Online / Mail Returns

  • Full refund if you cancel your online purchase within three (3) days after receipt of delivery.
  • Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99.
  • Original delivery and shipping charges are non-refundable.

In-Store Returns

  • Full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery.
  • Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99.
  • No refunds or reselections are allowed after delivery or pickup of merchandise.
  • Accessories (Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs) can be returned to a showroom within three (3) days in new, unused condition in the original packaging.

Damaged or Defective Items

  • CITY Furniture will repair or replace any furniture with stains, manufacturer's defects in workmanship and materials for one or three years from the date of delivery.
  • Service for damaged/defective items will be performed in your home, within the CITY Furniture trading area in Florida.
  • Clearance and electronics are not covered by this warranty.

Price Adjustments

  • If, within two weeks of purchasing merchandise (or 30 days for mattresses), a lower price is discovered from an authorized dealer in Florida (including CITY Furniture), the difference will be refunded.

Exchange Policy

  • Mattress Comfort Guarantee: Customers must sleep on the mattress for twenty-one (21) days before a one-time reselection is permitted. Reselections must be for an item of equal or greater value, and a new Premium Delivery charge along with a $129.95 exchange fee will apply.
  • Appliances may be exchanged within 30 days of delivery or pickup, if unused and in new condition. Opened but unused appliances will incur a 20% restocking fee and a $99 pickup fee.

Additional Notes

  • The policy has specific clauses for different product categories like online purchases, in-store purchases, accessories, appliances, and custom orders.
  • Restocking fees and non-refundable delivery charges are common across various return scenarios.
  • In-store purchases do not follow a universal 30-day return policy; eligibility is based on specific store terms provided at the time of sale.