← All return policies
CB2 Return Policy
Last verified: 2026-03-19
Official CB2 PolicyVerified
www.cb2.com/customer-service/faq-gift-registry
Return Conditions
- Merchandise for Standard Delivery items must be returned within 90 days of receipt
- Damaged or defective items must be reported within 7 days of delivery
- All merchandise will be inspected upon return
Refund Methods
- Original Gift Receipt returns are refunded via a Shop Card
- Original Sales Receipt or Packing Slip returns are refunded in the Original Form of Tender
- If no receipt, an associate will work with you on return options
Exceptions & Restrictions
- Stock furniture items require contact within 7 days of delivery/pickup and must be returned within 30 days
- Non-furniture items for international orders have a 90-day return window
- International online orders purchased through Borderfree cannot be returned to CB2 stores
- Shipping charges are nonrefundable
- Return shipping fees may apply
Online / Mail Returns
- To return an item by mail, follow the instructions on the packing slip, insure the package, and mail it to the CB2 address
- For International Checkout online orders, refund amounts are credited by global partner Borderfree
In-Store Returns
- Contact the store where the original purchase was made for Basic Freight or In-Home Delivery items
- CB2 stores are unable to accept returns from international orders purchased online through Borderfree
Gift Returns
- Original Gift Receipt returns are refunded via a Shop Card
Damaged or Defective Items
- Contact within 7 days of delivery if damage occurs in transit or a defect is discovered
- Returns for damaged or defective items are accepted within 90 days of delivery
Exchange Policy
- Exchanges will be issued for the item purchase price only
Additional Notes
- Shipments are carefully inspected before leaving the warehouse
- Customers are encouraged to inspect purchases upon receipt