What is Burrow's return window?

Burrow allows returns within 30 days for most products, 100 days for Lyric Mattresses. The return process must be initiated within these days of receipt, which is defined as when the last package for an individual product is delivered per shipping carrier confirmation. of purchase. Products must be in usable condition (e.g., no stains, tears, burns, pet damage, odors, or other soiling). Usable condition is determined solely at Burrow's judgment. Returns are accepted or rejected at Burrow's sole discretion. Burrow may request descriptions and/or images of the products to determine their state prior to accepting returns. Failure to comply with Burrow's requests for any reason may result in Burrow's refusal of return. Original packaging intact is preferred; otherwise, higher return fees apply. Products shipped outside of the continental United States are not eligible for return.

Do I need a receipt to return items at Burrow?

Receipt requirement: digital ok. Refunds will be issued to the original form of payment..

What items cannot be returned at Burrow?

A return shipping fee equal to 10% of the product's paid value applies if the original packaging is intact.. If the original packaging is not intact, the return shipping fee is 20% of the paid value.. The return shipping fee is always capped at $250 per returned item.. Mattress returns are free only if the mattress is in good condition; if soiled or otherwise unsalable, there is a $100 pick-up fee.. Missing an appointment for a return to be picked up from your address will incur a fee.. Individually purchased seat modules (not purchased as part of a Couch) are not eligible for returns.. Individually purchased armrest sets (not purchased as part of a Couch) are not eligible for returns.. Customers may return a maximum of two (2) of each particular Product per initial order.. If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 30-day trials on subsequent orders of that particular Product..

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Burrow Return Policy

Q: How will I get my refund from Burrow?

Refunds will be issued to the original form of payment. Processing time: Refunds will be issued within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution, it may take up to 2 weeks to receive your refund..

Last verified: 2026-03-20

Official Burrow PolicyVerified

burrow.com/returns

2026-03-20

Summary

Burrow offers a 30 days for most products, 100 days for Lyric Mattresses. The return process must be initiated within these days of receipt, which is defined as when the last package for an individual product is delivered per shipping carrier confirmation. return window on most items. Products must be in usable condition (e.g., no stains, tears, burns, pet damage, odors, or other soiling).. Receipt is required. Refunds are issued via refunds will be issued to the original form of payment.. Notable exceptions include a return shipping fee equal to 10% of the product's paid value applies if the original packaging is intact., if the original packaging is not intact, the return shipping fee is 20% of the paid value., the return shipping fee is always capped at $250 per returned item., and more. Refund processing: Refunds will be issued within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution, it may take up to 2 weeks to receive your refund..

Return Window

30 days for most products, 100 days for Lyric Mattresses. The return process must be initiated within these days of receipt, which is defined as when the last package for an individual product is delivered per shipping carrier confirmation.

Receipt

digital ok

Return Conditions

Products must be in usable condition (e.g., no stains, tears, burns, pet damage, odors, or other soiling).
Usable condition is determined solely at Burrow's judgment.
Returns are accepted or rejected at Burrow's sole discretion.
Burrow may request descriptions and/or images of the products to determine their state prior to accepting returns.
Failure to comply with Burrow's requests for any reason may result in Burrow's refusal of return.
Original packaging intact is preferred; otherwise, higher return fees apply.
Products shipped outside of the continental United States are not eligible for return.

Refund Methods

Refunds will be issued to the original form of payment.

Exceptions & Restrictions

A return shipping fee equal to 10% of the product's paid value applies if the original packaging is intact.
If the original packaging is not intact, the return shipping fee is 20% of the paid value.
The return shipping fee is always capped at $250 per returned item.
Mattress returns are free only if the mattress is in good condition; if soiled or otherwise unsalable, there is a $100 pick-up fee.
Missing an appointment for a return to be picked up from your address will incur a fee.
Individually purchased seat modules (not purchased as part of a Couch) are not eligible for returns.
Individually purchased armrest sets (not purchased as part of a Couch) are not eligible for returns.
Customers may return a maximum of two (2) of each particular Product per initial order.
If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 30-day trials on subsequent orders of that particular Product.

Online / Mail Returns

Returns must be initiated by completing the online Return Form.
Burrow's Customer Experience team will contact the customer directly within 24-48 hours with next steps.
Burrow will either send a return shipping label or schedule a return pickup.
Burrow reserves the right to choose the method of return.
Returns initiated directly with Burrow's partner vendors may result in a delay in receiving your refund and/or higher return shipping fees.

Damaged or Defective Items

Defective or damaged orders are covered by Burrow's warranty and are not subject to any return shipping fees.
Photos clearly depicting the issue are required for any damaged or defective product returns or replacement requests.
Without photos, Burrow reserves the right to assess a return shipping fee.

Exchange Policy

Burrow offers one free exchange within the 30-day return window, provided the product has its original packaging.
To initiate an exchange, customers must submit a return request for the original product and specify their intent to exchange.
Burrow will process the return for the original product without fees and refund the order in full, after which the customer can place a new order for the new product.
Products must have original packaging to be eligible for exchange.
Any returns aside from the one free exchange are subject to return fees.
Exchanges are not available for accessories or lighting.

Additional Notes

This policy is effective as of January 1, 2023.
Customers can cancel an order any time prior to a shipping label being created.
Burrow reserves the right to refuse any returns.