Apple Return Policy
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www.apple.com/shop/help/returns_refund
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Return Conditions
- Product must be in its original condition.
- All included parts, accessories, and packaging must be returned.
- Loss and theft security features must be disabled, or Apple may refuse the return or exchange.
Refund Methods
- Original payment method.
- Apple Gift Card for returns with a gift receipt or Apple Account balance (if unable to refund to account).
- Mail a refund check for cash or cash equivalent over $750.
Exceptions & Restrictions
- Opened software with a printed license.
- Electronic software downloads.
- Software upgrades.
- Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards).
- Apple Developer products.
- Products purchased through other retailers must be returned to those retailers.
- Returns only accepted in the country where purchased.
- Engraved items can be returned for a refund but generally not exchanged in-store.
- Custom-configured Macs cannot be exchanged in-store.
- ZEISS Optical Inserts - Prescription may not be returned to an Apple Store location.
Online / Mail Returns
- Returns can be initiated online.
In-Store Returns
- Online orders can be returned to any U.S. Apple Store, where the refund is processed at that time.
Gift Returns
- Returns with a gift receipt will be offered an Apple Gift Card.
Additional Notes
- To return ten or more of the same product, you must return to the Apple Store where purchased.
- Returning an iPhone or iPad may not automatically cancel your wireless service; you remain responsible for your carrier agreement and fees.
- Returned products may require inspection; approved refunds or exchanges are issued within 10 business days.
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What Redditors Are Saying
Apple India online store(apple.com/in) does not support returns or refunds, only exchange with another same item in case yours is defective, while every other online store in India selling Apple products does
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