Acer Return Policy
Last verified: 2026-03-20
store.acer.com/en-us/returns-and-cancellations
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Return Conditions
- Customer must obtain a Return Merchandise Authorization (RMA) from Acer by contacting 1-800-910-2237.
- Item(s) must be returned within 7 business days of the issuance and receipt of a valid RMA.
- Returns must include all original packaging, accessories, and manuals.
- Product must not have any missing parts or accessories (e.g., cables, manuals, driver disc) and be in a resaleable condition.
- Returned Products must be in the same condition as you received them.
Refund Methods
- Refund of the purchase price and taxes.
Exceptions & Restrictions
- All software purchases are final; Acer does not accept returns on software.
- Products not purchased through the Acer Store are not accepted for return.
- If you cause damage to and/or modify the product, you void your right to return. All physically damaged merchandise will be returned to the customer.
- Original shipping and handling, delivery, and similar fees (excluding related sales taxes) are considered services already consumed and are therefore not refundable.
Online / Mail Returns
- You must contact Acer to receive a Return Merchandise Authorization (RMA) before returning your product.
- Product arriving without an authorized RMA will not receive credit; all merchandise without an authorized RMA will be returned to the customer.
- The customer is responsible for the return of the product.
- You must ship the product to Acer within 5 days of the date that Acer issues the RMA number.
- Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Damaged or Defective Items
- Physical damage and/or physical modifications will void the return policy of any Acer product. All physically damaged merchandise will be returned to the customer.
Additional Notes
- Some returns will be subject to a restocking fee: 15% for purchases between $2,999.99 and $4,999.99; 25% for purchases more than $4,999.99.
- A fee may be charged for any Product returned without original packaging, missing parts or manuals, or otherwise not in like-new saleable condition.
- Shipping will not be refunded.
- Obtaining an RMA number does not extend your Return time period.
- You can submit a request to cancel your physical product order on the same day the order was placed (unless your product is on backorder).
- If you leased your item using Acima, you will need to contact Acima directly to arrange a return.
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