ASUS Return Policy
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eshop.asus.com/us/faq/article/return-policy
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Return Conditions
- Refunds are available for eligible items requested within 30 calendar days of the delivery date.
- Items must be in their original condition to qualify for a refund.
- A 15% restocking fee may be applied to items returned with cosmetic damage, missing original packaging, or missing accessories, and to accounts with a high frequency of returns.
- To initiate a return, customers must sign into their account, locate the order number under "Check My Order," and find the free return label under the "My Returns" section.
Refund Methods
- Refunds include the merchandise total and applicable sales tax, minus any applicable restocking fee.
- Refunds are processed back to the original form of payment.
- Shipping costs are generally not refunded; Express Shipping fees under $50 may be refunded after manual review if the product is unopened and undamaged.
Exceptions & Restrictions
- Returns handed to the carrier outside the 30-day window may be refused and sent back to the customer without a refund.
- Not returnable: software, driver discs, or digital downloads; warranty cards with the activation code scratched or revealed; items with significant customer-induced damage (e.g., cracked screens, liquid damage).
- ASUS Premium Care (APC) purchased as a standalone product has a 14-day return policy, provided the scratch-off security seal has not been tampered with. Once activated, there are no refunds, credit, exchanges, or downgrades offered, except where legally required.
- ASUS reserves the right to void all service, return, and other policies for products purchased through unauthorized sellers.
Online / Mail Returns
- Customers can initiate a return by signing into their ASUS account, finding their order under "Check My Order," and printing a free return label from the "My Returns" section.
Damaged or Defective Items
- During the limited warranty period, ASUS will, at its sole discretion, repair or replace any valid defective component.
Price Adjustments
- ASUS offers price matching within 30 days from the order invoice date. If a lower eligible price is found during this period, the price difference will be refunded.
Additional Notes
- Customers are responsible for backing up all data before sending any product to ASUS, as ASUS is not responsible for data loss.
- ASUS is not responsible for the restoration or reinstallation of any data or programs other than software installed by ASUS when the product was manufactured.
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