What is Bang & Olufsen's return window?

Bang & Olufsen allows returns within 30 days from receipt of your online order of purchase. Product(s) must be substantially in the same condition and quantity as delivered. Opened boxed item(s) may be considered for a full refund where the products are left intact in their original packaging (e.g., plastic bags that contain the products). Product must be packed properly to ensure it is not damaged during shipping.

Do I need a receipt to return items at Bang & Olufsen?

Receipt requirement: digital ok. Original payment method..

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Bang & Olufsen Return Policy

Last verified: 2026-03-20

Official Bang & Olufsen PolicyVerified

www.bang-olufsen.com/en/us/faq/returns

2026-03-20

Summary

Bang & Olufsen offers a 30 days from receipt of your online order return window on most items. Product(s) must be substantially in the same condition and quantity as delivered.. Receipt is required. Refunds are issued via original payment method.. Notable exceptions include if the returned goods are not substantially in the same condition and quantity as delivered, an amount equivalent to the diminished value of the product will be deducted from the refund., online orders cannot be returned to b&o stores., if the product was purchased from one of bang & olufsen's retailers or a third-party website, the return policy of that individual store or website applies., and more.

Return Window

30 days from receipt of your online order

Receipt

digital ok

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Return Conditions

Product(s) must be substantially in the same condition and quantity as delivered.
Opened boxed item(s) may be considered for a full refund where the products are left intact in their original packaging (e.g., plastic bags that contain the products).
Product must be packed properly to ensure it is not damaged during shipping.

Refund Methods

Original payment method.

Exceptions & Restrictions

If the returned goods are not substantially in the same condition and quantity as delivered, an amount equivalent to the diminished value of the product will be deducted from the refund.
Online orders cannot be returned to B&O stores.
If the product was purchased from one of Bang & Olufsen's retailers or a third-party website, the return policy of that individual store or website applies.

Online / Mail Returns

Products purchased online from the Bang & Olufsen Website can be returned for a refund within 30 days of receiving the product.
Customers should submit an Online Order Return Form with all the needed information.
Online returns must be sent back to the warehouse following the instructions provided with the order.
A pre-paid shipping label is included with the order for returns.

In-Store Returns

Online orders cannot be returned to B&O stores.
For items purchased in physical stores, different guidelines may apply; customers should contact the nearest physical store for information about in-store purchases and return procedures.

Gift Returns

Gifts can be returned according to return guidelines.
The refund for a gift can only be made to the original payment method.

Damaged or Defective Items

If a product is broken (and is the fault of Bang & Olufsen) outside the 30-day return window but within its warranty limit, the customer may be eligible for free repair.

Exchange Policy

Products can be exchanged within 30 days of receipt of the online order.

Additional Notes

This Online Return Policy applies to products purchased online at bang-olufsen.com.
A return or exchange of an order without the ticket number will be subject to additional processing time and will delay crediting your account.