Anker Return Policy
Last verified: 2026-03-20
us.anker.com/policies/refund-policy
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Return Conditions
- Undamaged products can be returned for a full refund, regardless of the reason.
- Returns must include all accessories.
- Items must include original packaging.
- For non-quality related returns, the buyer is responsible for shipping costs.
Refund Methods
- The refund will be credited back using the same method as when your initial order was made.
Exceptions & Restrictions
- Corporate purchases/bulk orders (more than 10 units of a product) may not be refundable.
- Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim.
- For purchases not made directly through Anker's online stores, please contact retailers for refunds.
- When returning products purchased in the 'Buy One, Get One for $0.99' promotion, both products must be returned. If only one is returned, the refund amount will be the amount paid minus the MSRP of the $0.99 product.
Online / Mail Returns
- Reach out to Anker customer support to initiate a return.
- State the reason for return and provide an invoice or screenshot to confirm the order number.
- Anker support will share the corresponding return address within 24 working hours.
- For the refund to be processed in a timely manner, send a return notification to Anker with the courier name and tracking number.
- If you have an Anker account, you can manage returns directly through your order history.
- Guests without an order number can register for an account using the email associated with the purchase.
Damaged or Defective Items
- For quality-related issues, Anker will give a full refund or a one-time free replacement within 30 days of receiving the items.
- Outside the 30-day return window, the item may be returned for repair or replaced with a refurbished item.
- If the product cannot be repaired or a replacement is not available, Anker will offer a partial refund based on the usage time of the defective item.
- Buyer must provide sufficient proof of purchase, document troubleshooting, and provide the defective item's serial number and/or visible proof depicting the defect.
- It may be necessary to return an item for quality inspection.
- Warranties on repaired/replaced products assume the remaining warranty of the original date of purchase or 3 months after being replaced or repaired, whichever is longer.
Exchange Policy
- If unsatisfied with your purchase, you may return items complete in their original packing within 30 days of purchase for an exchange.
- For quality issues, a one-time free replacement is offered within 30 days.
Additional Notes
- Once the returned item arrives back in Anker's warehouse for inspection, the refund process will begin.
- For non-quality related warranty claims, Anker refunds the cost of the product itself.
- Anker can provide prepaid return shipping labels for return packages in the US and UK for certain cases, such as when 'Free Return Shipping' service was purchased.
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