Ticketmaster vs SeatGeek Refund Process

Ticketmaster

• All sales are final, with refunds determined by Event Organizers for limited circumstances
• No refunds for Fan Club membership purchases or shipped/delivered merchandise
• If a refund or credit choice is offered, the selection applies to the entire order and cannot be split
• Transferred tickets must be transferred back to the original purchaser for a refund to be issued

SeatGeek

• Event is officially canceled (events labeled TBD or to be rescheduled are not considered canceled)
• Optional Refundable Tickets service was added at checkout, and the order is canceled up to 48 hours before the event start time
• Refundable Tickets refunds apply to the entire order only; partial ticket refunds are not available
• Service charge for a Refundable Tickets add-on is refundable only if the event is canceled and covered by SeatGeek's Buyer Guarantee

Ticketmaster

• Check your Ticketmaster Account for a 'Request Refund' button if the Event Organizer has approved refunds
• Submit your refund request via the button in your account
• For transferred tickets, if the transfer hasn’t been accepted and refunds are allowed, cancel the transfer to request a refund
• If a ticket has been transferred to you, transfer it back to the original purchaser to enable their refund request

SeatGeek

• With Refundable Tickets: log in to your SeatGeek account and go to your Tickets
• Select Refund tickets and confirm that you want to cancel your order (this cannot be reversed)
• For officially canceled events, wait for SeatGeek to contact eligible fans with refund instructions; you usually don't need to contact support
• Allow up to 10 business days for bank processing after a refund is issued
• If refund is not received after 10 business days, contact SeatGeek support for help reviewing your order

Ticketmaster

• Original method of payment used at time of purchase
• Ticketmaster account credit (if offered as an alternative)

SeatGeek

• Original payment method
• Account credit where permitted by law (officially canceled events)

Ticketmaster

• Partial refunds are not available if the Event Organizer offers a choice between a refund or a credit; the selection will apply to the entire order

SeatGeek

Not available

Ticketmaster

Not available

SeatGeek

• Contact SeatGeek support if your refund has not appeared after 10 business days
• Contact SeatGeek Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing order details in the Tickets section of your SeatGeek account

Ticketmaster

• Consider purchasing ticket insurance for refunds on covered reasons
• Cost of upsells (e.g., VIP Club, Parking) will be refunded to the original payment method if the Event Organizer authorizes refunds for the main ticket

SeatGeek

• The exact refund timing depends on your bank or card provider
• Some refunds may take additional time to appear depending on the situation, such as major event or tour cancellations
• The service charge for a Refundable Tickets add-on is not refundable unless the event is canceled and covered by SeatGeek's Buyer Guarantee