Enterprise Rent-A-Car vs Hertz Refund Process

Enterprise Rent-A-Car

• Reservation must have been prepaid; non‑prepaid bookings incur no cancellation fee but are not eligible for a prepaid refund.
• Cancel more than 24 hours before pick‑up to receive a full refund minus a $50 cancellation fee; cancel less than 24 hours before pick‑up to receive a full refund minus a $100 fee.
• No‑show (failure to pick up a prepaid reservation) results in a $100 fee and only the remaining balance is refunded.
• Refunds are reduced or denied if additional charges exist (fuel replacement, vehicle damage, late return) after the rental is closed.

Hertz

• Cancellation must be submitted through the Hertz website, Reservations Center phone line, or written notice before the scheduled pickup time
• For prepaid rates, cancellation must occur within the free‑cancellation period (24 hours of booking) to avoid any fee
• If the reservation is not cancelled before the pickup window, a no‑show or cancellation fee may be charged, reducing the refund amount

Enterprise Rent-A-Car

• Locate the reservation number, first name, and last name used at booking.
• Visit Enterprise’s “Change/Cancel Reservation” page or call 1‑855‑266‑9289 to initiate the cancellation.
• Select “Cancel reservation,” confirm the cancellation, and note any displayed cancellation fee.
• Receive a confirmation email that details the refund amount and method.
• Wait for the refund according to the processing times; if not received, contact the rental location directly.

Hertz

• Log into your Hertz account or open the reservation link from the confirmation email
• Select the reservation and choose the “Cancel” option, or call the Reservations Center
• Confirm the cancellation and note the cancellation reference number provided
• Allow the processing period (5‑10 business days) and verify the credit on the original payment method

Enterprise Rent-A-Car

• Original credit or debit card – the authorization is released or the deposit is refunded to the same card used at rental pick‑up.
• Cash, check, or money‑order payments – any refundable amount is sent by mailed check within 20 business days after the rental is closed.

Hertz

• Refund to the original credit or debit card used for the reservation
• Loyalty points returned to the member’s account for reservations paid with points

Enterprise Rent-A-Car

• If the total reservation amount is less than the applicable cancellation fee, no refund is issued.
• Deposits may be partially refunded if fuel, damage, or late‑return fees are applied after vehicle return.

Hertz

• When cancellation occurs after the free‑cancellation window, Hertz refunds the prepaid amount less any applicable liquidated damages or cancellation fees
• Refunds are not issued for unused fuel; only the prepaid rental charge is refunded

Enterprise Rent-A-Car

• Call the branch where the vehicle was rented to review the charge and request clarification.
• If the issue is not resolved, contact Enterprise Customer Care (1‑855‑266‑9289) for escalation.
• Customers may also initiate a chargeback with their card issuer after Enterprise has been given a reasonable opportunity to address the dispute.

Hertz

Not available

Enterprise Rent-A-Car

• Reservations made through third‑party websites must be cancelled through the same third‑party site; Enterprise cannot modify or cancel those bookings.
• All refunds are issued to the original form of payment used at the time of rental, and a copy of the rental receipt may be required for verification.

Hertz

• Refund posting time depends on the policies of the card issuer or bank and may exceed the stated processing window
• Cancellations made with loyalty points result in points being returned to the member’s account rather than a monetary credit