How to Cancel NordVPN
Last verified
support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-refund-policy
Rechecked : support.nordvpn.com still states the headline terms shown here (30 days, no refunds). How we verify
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How to Cancel — Step by Step
- 1Log in to your Nord Account on the NordVPN website.
- 2Open the 'Billing' tab.
- 3Click 'Cancel' next to Auto-renewal.
- 4Select 'Cancel auto-renewal'; the auto-renewal status changes to Off and you'll get a confirmation email.
- 5Your subscription will not renew at the next billing date.
- 6To request a refund within the 30-day guarantee, contact NordVPN customer support via live chat; they send a link where eligible payments show a 'Refund' button.
Billed Through a Third Party?
- If you purchased your subscription through the Apple App Store, you must cancel and request a refund directly through Apple's support as NordVPN cannot process these refunds.
- For subscriptions made via the Google Play Store, you can cancel within your Google Play account's 'Payments & subscriptions' section. Refunds can be requested through NordVPN support, or directly from Google Play if within 48 hours of purchase.
- For purchases made through the Amazon App Store, you need to contact Amazon support directly to cancel and request a refund.
- If you bought NordVPN from other retailers or resellers, you must contact them directly for cancellations and refunds.
Additional Notes
- Canceling auto-renewal does not automatically issue a refund; refunds are requested separately through customer support.
- The 30-day money-back guarantee is only for your initial purchase. Renewals are not eligible for a refund under this policy.
- After a refund is approved, it can take up to 10 business days to reach your account, depending on your payment method.
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What Redditors Are Saying
PSA: NordVPN's auto-renewal subscription terms are exploitative and illegal
Just a note that NordVPN is currently facing a class action lawsuit around their facially illegal auto-renewal terms. I only discovered this after they screwed me over, and their support team refused to grant me a refund. If you are considering using this product, I would strongly advise against it.
NordVPN Automatically changed my 3-year subscription
Hello, Just wanted to share this with anyone who has a NordVPN subscription. Be sure to check your account before it's renewal. I had a grandfathered 3 year plan, which has been fine for like 6 years. I checked my account this morning and they changed it to $99 1-year plan. Not only is this deceitfu
Beware: NordVPN switched on subscription autorenewal for me after I turned it off
What the title said. The problem is it was a year ago and there is no way to prove that it happened now. I am sure that I cancelled autorenewal because I already got burned once and that time it was my fault: signed up with them to a very good 2 year deal and then forgot to cancel in time. They did
Can I get a refund from NordVPN again if I’ve previously canceled and refunded?
A few years ago, I purchased a NordVPN Premium subscription, but it didn’t work well for my specific use case at the time. I ended up canceling the subscription and received a refund. I’m now considering giving it another try. My question is: if I subscribe again using the same email address and pay