Which is easier to cancel, NordVPN or Surfshark?

NordVPN can be cancelled via online. Surfshark can be cancelled via Online, Chat.

Do NordVPN or Surfshark charge cancellation fees?

NordVPN: No cancellation fee. Surfshark: No cancellation fee.

Can I get a refund when I cancel NordVPN or Surfshark?

NordVPN: NordVPN offers a 30-day money-back guarantee for new subscriptions: you can request a refund within 30 days of your first purchase. It covers only the initial purchase — renewed subscription periods are not refundable under the guarantee, and neither are payments older than 30 days or a second refund (unless local law requires otherwise). App store and reseller purchases follow those sellers' refund rules. Surfshark: Cancelling auto-renewal does not refund you for the unused part of the ongoing service period. If you purchased the service within the last 30 days and wish to receive a refund, you must refer to Surfshark's refund policy.

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Cancel NordVPN vs Surfshark

Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-10-12

Quick Summary

NordVPN can be cancelled via online, while Surfshark supports Online, Chat. NordVPN refund eligibility: NordVPN offers a 30-day money-back guarantee for new subscriptions: you can request a refund within 30 days of your first purchase. Surfshark refund eligibility: Cancelling auto-renewal does not refund you for the unused part of the ongoing service period. See the full breakdown below.

NordVPN

Methods

online

Refund Eligibility

NordVPN offers a 30-day money-back guarantee for new subscriptions: you can request a refund within 30 days of your first purchase

Surfshark

Methods

Online, Chat

Refund Eligibility

Cancelling auto-renewal does not refund you for the unused part of the ongoing service period

Cancellation Steps

NordVPN

Log in to your Nord Account on the NordVPN website.
Open the 'Billing' tab.
Click 'Cancel' next to Auto-renewal.
Select 'Cancel auto-renewal'; the auto-renewal status changes to Off and you'll get a confirmation email.
Your subscription will not renew at the next billing date.
To request a refund within the 30-day guarantee, contact NordVPN customer support via live chat; they send a link where eligible payments show a 'Refund' button.

Surfshark

Log in to your account on the Surfshark website.
Click on your email address at the top-right corner and select 'Subscription'.
Select the 'Payments' section.
Click on 'Cancel auto-renewal' to stop future payments.

Cancellation Methods

NordVPN

online

Surfshark

Online
Chat

Third-Party Billing

NordVPN

If you purchased your subscription through the Apple App Store, you must cancel and request a refund directly through Apple's support as NordVPN cannot process these refunds.
For subscriptions made via the Google Play Store, you can cancel within your Google Play account's 'Payments & subscriptions' section. Refunds can be requested through NordVPN support, or directly from Google Play if within 48 hours of purchase.
For purchases made through the Amazon App Store, you need to contact Amazon support directly to cancel and request a refund.
If you bought NordVPN from other retailers or resellers, you must contact them directly for cancellations and refunds.

Surfshark

If you purchased your subscription through the Google Play Store, Apple App Store, or Amazon Appstore, you must cancel it through the respective store.

Additional Notes

NordVPN

Canceling auto-renewal does not automatically issue a refund; refunds are requested separately through customer support.
The 30-day money-back guarantee is only for your initial purchase. Renewals are not eligible for a refund under this policy.
After a refund is approved, it can take up to 10 business days to reach your account, depending on your payment method.

Surfshark

After cancelling the auto-renewal, you can still use the Surfshark services until the current subscription expires.
You can also cancel your subscription's automatic renewal by contacting the Support Team via live chat.

Read the full cancellations

NordVPN Cancellation

Full details, exceptions, and more

Surfshark Cancellation

Full details, exceptions, and more