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How to Cancel Nest Aware (Google Home Premium)

Last verified: 2026-03-24

Official Nest Aware (Google Home Premium) PolicyVerified

support.google.com/googlenest/answer/9220784

Summary

You can cancel Nest Aware (Google Home Premium) via Google Home app or Google Store website or Google Account settings (myaccount.google.com) or Partner provider (if purchased through a partner). If you cancel a subscription purchased directly from Google, you receive a prorated refund for the unused portion of your billing cycle. Pre-paid subscriptions included with a device purchase are canceled permanently with no refund. When switching plans, Google issues a prorated refund for the unused time on the previous plan.. Steps: Open the Google Home app on your phone or tablet.. Tap your Profile picture or initial in the top-right corner..

Cancel Via

Google Home app, Google Store website, Google Account settings (myaccount.google.com), Partner provider (if purchased through a partner)

Refund Eligibility

If you cancel a subscription purchased directly from Google, you receive a prorated refund for the unused portion of your billing cycle. Pre-paid subscriptions included with a device purchase are canceled permanently with no refund. When switching plans, Google issues a prorated refund for the unused time on the previous plan.

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How to Cancel — Step by Step

  1. 1Open the Google Home app on your phone or tablet.
  2. 2Tap your Profile picture or initial in the top-right corner.
  3. 3Select 'Home Settings', then tap 'Subscriptions'.
  4. 4Tap 'Google Home Premium' (or 'Nest Aware') to open subscription details.
  5. 5Tap 'Subscriptions' and then tap 'Cancel'.
  6. 6Follow the on-screen prompts to confirm the cancellation.
  7. 7Alternatively, go to myaccount.google.com, select 'Payments & subscriptions' then 'Manage subscriptions', find Nest Aware / Google Home Premium, and click 'Cancel'.
  8. 8If purchased from the Google Store, visit store.google.com, sign in, go to the Subscriptions page, select the subscription, and click 'Cancel subscription' under Payment.

Billed Through a Third Party?

  • If you purchased your plan through a partner (e.g., an internet service provider or security company), you must contact that partner directly to cancel — Google cannot cancel partner-billed subscriptions.
  • If purchased from the Google Store, cancel through the Google Store website (store.google.com) rather than the Google Home app.
  • If billed through Google One as part of a bundle, manage the subscription through the Google One app or one.google.com.

Reactivating Your Account

  • You can resubscribe at any time through the Google Home app or Google Store.
  • Once you cancel, all unsaved video footage is permanently deleted — cameras will still function for live viewing but will not record event history.
  • Your camera settings, device configuration, and Google Home setup are preserved after cancellation.
  • Previously saved clips or manually saved footage may remain accessible in your Google account.

Additional Notes

  • Nest Aware has been rebranded to Google Home Premium — the Standard plan is $10/month or $100/year (30 days of event video history), and the Advanced plan is $20/month or $200/year (60 days of event history plus 10 days of continuous recording).
  • No cancellation fees apply to any Google Home Premium plan.
  • After cancellation, cameras lose intelligent alerts (familiar face detection, package detection, vehicle detection) and revert to basic motion notifications only.
  • The cancellation method must match where you originally purchased — Google Home app purchases cancel through the app, Google Store purchases through store.google.com.
  • If you have multiple Google Nest cameras, the subscription covers all cameras on your account — canceling affects all devices.
  • Legacy Nest Aware subscribers (pre-2020 plans) may have different pricing grandfathered in; Google has been migrating legacy plans to Google Home Premium.
  • Contact Google Nest support at support.google.com/googlenest or through the Google Home app for help with cancellation issues.