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How to Cancel Nest Aware (Google Home Premium)

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Official Nest Aware (Google Home Premium) PolicyOfficial source

support.google.com/store/answer/11264766

Rechecked : we reviewed the current policy text on support.google.com. How we verify

Summary

You can cancel Nest Aware (Google Home Premium) via Google Store Subscription management page (store.google.com) or Nest app or Nest Subscription management page (if bought through the Nest Store) or Google Play (if bought through Google Play) or Partner provider (if purchased through a partner). Google Home Premium can't be refunded: when you cancel, renewal stops and you keep the service until the end of your billing period. Prepaid subscriptions that came with a camera get no money back. Only legacy Nest Aware 1st gen subscribers (not prepaid) get money back from the day after cancelling to the end of the billing period, and switching from Nest Aware 1st gen to Google Home Premium refunds the unused time on the old plan.. Steps: Go to the Google Store Subscription management page (store.google.com/subscriptions) and sign in with the Google Account you used to buy the subscription.. On the 'Subscriptions' page, select your Google Home Premium subscription..

Cancel Via

Google Store Subscription management page (store.google.com), Nest app or Nest Subscription management page (if bought through the Nest Store), Google Play (if bought through Google Play), Partner provider (if purchased through a partner)

Refund Eligibility

Google Home Premium can't be refunded: when you cancel, renewal stops and you keep the service until the end of your billing period. Prepaid subscriptions that came with a camera get no money back. Only legacy Nest Aware 1st gen subscribers (not prepaid) get money back from the day after cancelling to the end of the billing period, and switching from Nest Aware 1st gen to Google Home Premium refunds the unused time on the old plan.

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How to Cancel — Step by Step

  1. 1Go to the Google Store Subscription management page (store.google.com/subscriptions) and sign in with the Google Account you used to buy the subscription.
  2. 2On the 'Subscriptions' page, select your Google Home Premium subscription.
  3. 3Select More > 'Cancel subscription' (a summary of charges is shown).
  4. 4Select 'Cancel subscription' again to confirm.
  5. 5If you bought through the Nest Store: in the Nest app tap Settings > Google Home Premium > Manage Subscription, select the subscription and tap Cancel subscription (or use the Nest Subscription management page on a computer).
  6. 6If you bought through Google Play, cancel it in Google Play's subscriptions.

Billed Through a Third Party?

  • If you purchased your plan through a partner, you must ask that partner to cancel it.
  • If you bought through Google Play, cancel through Google Play rather than the Google Store.

Reactivating Your Account

  • You can subscribe to Google Home Premium again in the Nest app, the Google Home app or the Google Store.
  • When you cancel, you lose your sound detection clips and any video you haven't saved; when the subscription ends, video history is deleted. Save important clips before cancelling.
  • Nest Aware 1st gen can't be bought again once cancelled (it has been unavailable for purchase since July 13, 2023).

Additional Notes

  • Nest Aware has been renamed Google Home Premium. Standard is $10/month or $100/year (30 days of event video history); Advanced is $20/month or $200/year (60 days of event history plus 10 days of 24/7 video history).
  • How you cancel depends on where you bought the plan (Google Store, Nest Store, Google Play or a partner).
  • Only one Google Home Premium subscription is allowed per home.
  • For more help, contact Nest Customer Care.

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