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How to Cancel Monday.com

Last verified: 2026-03-20

Official Monday.com PolicyVerified

support.monday.com/hc/en-us/articles/360000329089-How-to-cancel-and-close-your-account

Summary

You can cancel Monday.com via web. First-time subscribers ('net-new customers') on a yearly plan are eligible for a prorated refund if they cancel within 30 days of the initial purchase. To receive the refund, a written request must be submitted within this 30-day window. Monthly plans and subscription renewals are not eligible for refunds.. Steps: Click on your profile picture and select 'Administration'.. Select 'Billing' from the left-hand menu..

Cancel Via

web

Refund Eligibility

First-time subscribers ('net-new customers') on a yearly plan are eligible for a prorated refund if they cancel within 30 days of the initial purchase. To receive the refund, a written request must be submitted within this 30-day window. Monthly plans and subscription renewals are not eligible for refunds.

How to Cancel — Step by Step

  1. 1Click on your profile picture and select 'Administration'.
  2. 2Select 'Billing' from the left-hand menu.
  3. 3If you have a single product, click 'Close my account'. If you have multiple products, find the product you wish to cancel.
  4. 4Click on the three-dot menu next to the product and choose 'Cancel product'.
  5. 5Select a reason for cancellation and click 'Cancel product plan'.
  6. 6Confirm the cancellation by clicking 'Cancel plan renewal'.

Reactivating Your Account

  • A canceled plan can be reactivated any time before its end date by selecting 'Reactivate plan' from the product's three-dot menu in the billing section.

Additional Notes

  • Only an account administrator can cancel a subscription.
  • For existing customers, a 30-day notice before the subscription end date is required to avoid auto-renewal.
  • If you paid by wire transfer, you must contact your account manager to cancel.
  • After cancellation, your account will remain active until the end of the current paid billing period.

What Redditors Are Saying

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27
r/privacy·6mo ago

monday.com made it nearly impossible to cancel my account

I’ve been trying to cancel our monday.com subscription and it’s been a nightmare. The iOS app has no obvious cancel button, and every attempt to log in on mobile safari/chrome redirects back to the app. Support first told me to “try a browser,” then asked me to copy and paste a formal authorization

10 comments
3
r/mondaydotcom·5mo ago

Used monday.com CRM and decided to cancel? We’d love to hear why (and offer $75 for your feedback)

**Hey community 👋** I’m Tom, a Product Manager on the [monday.com](http://monday.com) CRM team. If you’ve used our CRM for more than a month but ended up canceling your subscription, we’d *really* love to hear from you. It’s a chance to chat directly with our product team and tell us what didn’t wo

11 comments