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How to Cancel Pandora

Last verified

Official Pandora PolicyOfficial source

www.pandora.com/legal/subscription

Rechecked : pandora.com still states the headline terms shown here (no refunds). How we verify

Summary

You can cancel Pandora via Website (pandora.com — Subscriptions page) or Apple (Apple-billed subscriptions) or Google Play (Google Play- and carrier-billed subscriptions) or Amazon Appstore (Amazon-billed subscriptions) or Roku (Roku-billed subscriptions) or T-Mobile (T-Mobile-billed subscriptions) or Pandora listener support (request to cancel). Subscription purchases are final and non-refundable — Pandora will not issue any refund, including partial, pro-rated, or otherwise, unless required by law. Canceling stops auto-renewal and you keep access until the end of your current access period. Subscriptions bought through Apple, Google Play, Amazon, Roku or a carrier may follow that vendor's refund policy; Pandora cannot issue refunds for them.. Steps: Sign in to your account on the Pandora website.. Go to the Subscriptions page (you can also reach it from the Settings menu)..

Cancel Via

Website (pandora.com — Subscriptions page), Apple (Apple-billed subscriptions), Google Play (Google Play- and carrier-billed subscriptions), Amazon Appstore (Amazon-billed subscriptions), Roku (Roku-billed subscriptions), T-Mobile (T-Mobile-billed subscriptions), Pandora listener support (request to cancel)

Refund Eligibility

Subscription purchases are final and non-refundable — Pandora will not issue any refund, including partial, pro-rated, or otherwise, unless required by law. Canceling stops auto-renewal and you keep access until the end of your current access period. Subscriptions bought through Apple, Google Play, Amazon, Roku or a carrier may follow that vendor's refund policy; Pandora cannot issue refunds for them.

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How to Cancel — Step by Step

  1. 1Sign in to your account on the Pandora website.
  2. 2Go to the Subscriptions page (you can also reach it from the Settings menu).
  3. 3Select Switch Plans, then click Cancel Subscription in the bottom corner of the screen.
  4. 4Confirm the cancellation of any future subscription payments.
  5. 5On a phone, go to the Pandora website, tap the menu icon (three horizontal lines) in the top left, tap Subscription, then select Switch Plans and Cancel Subscription.

Billed Through a Third Party?

  • You must cancel through the vendor that bills you — check your bank statement to see how you are charged.
  • Apple: follow Apple's 'See or cancel your subscriptions' steps or contact Apple support.
  • Google Play: cancel through Google Play from an Android device or a computer. Carrier-billed subscriptions set up through Google Play are also canceled there.
  • Amazon: manage your subscription from the Amazon Appstore website, the Amazon Appstore app on Android, or your Fire tablet.
  • Roku: unsubscribe from your Roku, mobile device, or PC.
  • T-Mobile: manage add-ons by logging into T-Mobile or the T-Mobile app with your T-Mobile ID.
  • Pandora cannot cancel, change, or refund subscriptions or trials purchased through Apple, Amazon, Roku or carriers.

Reactivating Your Account

  • After you cancel, access continues until the end of your current access period, then the subscription expires.
  • To keep using the subscription services after that, you need to purchase or redeem a new subscription.

Additional Notes

  • Cancel at least 24 hours before your renewal date (or before your free trial ends) to avoid being charged again.
  • Uninstalling the Pandora app does not cancel your subscription.
  • Trials usually convert to a paid subscription when the trial period ends unless you cancel first.
  • You can also ask Pandora listener support to cancel a Pandora-billed subscription.

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