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Cancel Netflix vs Max
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-10-12
Cancellation Steps
Netflix
- Go to the Manage your membership page on Netflix (sign in first if needed).
- Tap or click 'Cancel'.
- Under Cancel, tap or click 'Finish Cancellation'.
- A confirmation email will be sent to the email on the account.
Max
- Identify your billing provider: Go to Profile icon > Settings > Subscription > Who Bills Me, or check bank statements/internet/mobile/TV provider.
- If billed directly by WarnerMedia, your subscription will stream until the end of your current billing period.
- If billed by a third-party provider (e.g., Apple, Google, Amazon Appstore, AT&T, Cox, DIRECTV, DoorDash, Hulu, Optimum, Roku, Samsung, Xumo), follow their specific cancellation instructions by accessing your account with them or referring to their help articles.
Cancellation Methods
Netflix
- Website
- Mobile app
Max
- Online (via WarnerMedia)
- Via Third-Party Provider
Third-Party Billing
Netflix
- If you don't see a cancel option in your account, you're billed by a payment partner: your Account page (Membership section) shows a link to cancel or instructions to contact that partner.
- If you signed up through a third party, you may need to cancel through that third party, for example by turning off auto-renew in your account with them.
- Important: signing out or deleting the Netflix app does NOT cancel your account.
Max
- Xumo
- AT&T
- Cox
- DIRECTV
- DoorDash
- Hulu
- Optimum
- Amazon Appstore
- Apple
- Roku
- Samsung
Reactivation & Data Retention
Netflix
- You can restart your Netflix account at any time.
- Netflix keeps your viewing activity, ratings, account details, gameplay history and game saves for 24 months after your account closes, so they're available if you restart within that time.
Max
- If your subscription has been canceled, an option to 'Resume Your Subscription' may be available.
Additional Notes
Netflix
- Instead of cancelling, you can pause your membership 1 month at a time, for a total of up to 3 months; you aren't charged while paused.
- Pausing isn't available on the Basic plan or with some payment methods, such as Direct Debit, gift cards and some partner payments.
- If your account is on hold, it closes immediately when you cancel.
- If you're switching to a package that includes Netflix, link your account to the package instead of cancelling; Netflix then stops billing your payment method.
- After cancelling, change your password and tick 'Sign out of all devices' so no one in your household can restart Netflix without your permission.
- Customer service: help.netflix.com.
Max
- You can stream until your subscription expires at the end of your billing period.
- Cancellation steps vary depending on who bills you.
- You should receive an email confirming your cancellation from the billing provider (e.g., Xumo, Amazon, Apple, Google Play).
- If you have the Extra Member Add-On or Sports Add-on, it will be canceled when your base plan expires, with a prorated refund for remaining days.