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Cancel Netflix vs Hulu
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19
Cancellation Steps
Netflix
- Go to netflix.com and sign in
- Hover over your profile icon (top-right) and select 'Account'
- Navigate to 'Membership & Billing'
- Click 'Cancel Membership'
- Review any offers to pause or downgrade — decline to proceed
- Select 'Continue to Cancel' and optionally choose a reason
- Click 'Finish Cancellation'
- Confirmation email is sent — verify you received it
Hulu
- Go to secure.hulu.com/account and sign in
- Click 'Cancel' next to your plan
- Confirm through the cancellation prompts
- Access continues until end of current billing period
Cancellation Methods
Netflix
- Website
- Mobile app
Hulu
- Website
- Mobile app
Third-Party Billing
Netflix
- Apple/iTunes: cancel through iOS Settings > [Your Name] > Subscriptions > Netflix > Cancel Subscription. Netflix cannot cancel on your behalf. Refund requests go through Apple at reportaproblem.apple.com
- Google Play: cancel through Play Store > Subscriptions > Netflix > Cancel
- Roku: cancel through Roku account settings (press * on channel or visit my.roku.com). Netflix cannot process Roku-billed cancellations
- Amazon Fire TV: cancel through Amazon Account > Memberships & Subscriptions > Netflix > Cancel
- Cable/ISP providers: contact your provider directly
- Important: deleting the app or signing out does NOT cancel billing
Hulu
- Apple billing: cancel through iOS Settings > [Your Name] > Subscriptions > Hulu > Cancel. Cannot cancel Apple-billed subscriptions through Hulu's website
- Google Play: cancel through Google Play Store > Subscriptions > Hulu > Cancel
- Roku: cancel through Roku account settings
- Disney Bundle: you cannot selectively cancel Hulu from the Disney Bundle — cancel the entire bundle at disneyplus.com/account, then individually resubscribe to services you want to keep
- Spotify Bundle: cannot cancel Hulu portion separately — switch to a Spotify plan without Hulu, or deactivate Hulu through Spotify, then resubscribe to Hulu directly
- Hulu is merging into the Disney+ app in 2026 and will no longer be a standalone app
Reactivation & Data Retention
Netflix
- Sign in with existing credentials at any time to rejoin
- Profiles, viewing history, ratings, My List, and game saves are retained for 24 months after cancellation
- Downloads expire immediately when subscription period ends
- Recommendations and 'Continue Watching' are preserved during the retention window
- Netflix often offers promotional rates to returning members
- After 24 months, data is permanently deleted
Hulu
- Resubscribing within approximately 8 weeks restores profiles, watchlist, watch history, and preferences
- Longer gaps may result in permanent data loss
- All streaming access and downloaded content are lost immediately at billing period end
Additional Notes
Netflix
- Netflix offers a pause option for up to 3 months (1 month at a time, repeatable up to 3 times) — no charges during pause, streaming resumes when unpaused
- Pause is NOT available on Standard with Ads or Basic plans, or accounts billed through third-party partners
- No cancellation fee
- Consider pausing instead of cancelling if taking a temporary break
- After cancelling, change your password and 'Sign out of all devices' to prevent unauthorized restarts
- Monitor bank statements post-cancellation to confirm billing has stopped
- Customer service: 1-866-579-7172 or help.netflix.com (live chat available)
Hulu
- Hulu offers a pause option for 1 to 12 weeks — no charges during pause, watch history and preferences stay intact, auto-reactivates at end of pause period
- Hulu + Live TV is a plan tier, not a separate add-on — cancelling cancels the entire package
- Free trial: standard Hulu has a 30-day free trial; Hulu + Live TV has only a 3-day free trial
- Bundle subscribers (Disney Bundle, Disney+/Hulu/Max) are NOT eligible for free trials
- Must cancel free trial before it ends to avoid charges — access continues through remainder of trial even after cancelling
- Pricing: Hulu with ads $9.99/month; Hulu no ads $18.99/month; Hulu + Live TV $82.99-$95.99/month
- Customer service: live chat on Hulu Account page or help.hulu.com