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How to Cancel Consumer Cellular

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Official Consumer Cellular PolicyOfficial source

www.consumercellular.com/help/faq/what-if-i-need-to-cancel-service

Summary

You can cancel Consumer Cellular via Phone call or Porting number to a new carrier. New Consumer Cellular customers are eligible for a 100% Risk-Free Guarantee within 30 days of activation (45 days for AARP and USAA members), provided data use is limited to 500MB. During this period, monthly service charges and network activation fees are credited back. You remain responsible for any third-party charges and device upgrade fees. If cancelling outside of this risk-free period, monthly service charges in your final invoice will not be prorated or refunded. Devices purchased directly from Consumer Cellular can be returned within 30 days for new customers, or 14 days for existing customers, if in like-new condition with original packaging.. Cancellation fee: Consumer Cellular does not require contracts, so there are no early termination fees. You are responsible for all charges incurred in your final invoice. If you have an active installment plan for a device, the remaining installment plan payments may be accelerated and due upon cancellation.. Steps: Call Consumer Cellular Customer Service at (888) 345-5509.. Inform the representative that you wish to cancel your service..

Cancel Via

Phone call, Porting number to a new carrier

Refund Eligibility

New Consumer Cellular customers are eligible for a 100% Risk-Free Guarantee within 30 days of activation (45 days for AARP and USAA members), provided data use is limited to 500MB. During this period, monthly service charges and network activation fees are credited back. You remain responsible for any third-party charges and device upgrade fees. If cancelling outside of this risk-free period, monthly service charges in your final invoice will not be prorated or refunded. Devices purchased directly from Consumer Cellular can be returned within 30 days for new customers, or 14 days for existing customers, if in like-new condition with original packaging.

Cancellation Fee

Consumer Cellular does not require contracts, so there are no early termination fees. You are responsible for all charges incurred in your final invoice. If you have an active installment plan for a device, the remaining installment plan payments may be accelerated and due upon cancellation.

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How to Cancel — Step by Step

  1. 1Call Consumer Cellular Customer Service at (888) 345-5509.
  2. 2Inform the representative that you wish to cancel your service.
  3. 3Provide necessary account details for verification.
  4. 4If applicable and within the eligible return period (30 days for new customers, 45 for AARP/USAA members, 14 for existing customers), discuss returning any devices purchased directly from Consumer Cellular. A mailing label can be sent for free phone returns within the risk-free guarantee period.
  5. 5Request a cancellation confirmation for your records.
  6. 6Alternatively, transferring your phone number to a different carrier will automatically close your Consumer Cellular account.

Billed Through a Third Party?

  • You are responsible for any third-party charges incurred on your account, which are not covered by the risk-free guarantee.

Additional Notes

  • Consumer Cellular offers month-to-month contracts, meaning there is no requirement to maintain service for a specific term length.
  • If you cancel your service, you will continue to have access to services until the end of your billing cycle, unless you transfer your number to a different carrier prior to the end of the billing cycle.
  • It can be helpful to keep a loved one's line or account active for a short time to save contacts, voicemails, and texts, or to transfer access to social media, banking, or other important accounts/apps.

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