Wyze Return Policy
Last verified: 2026-03-20
support.wyze.com/hc/en-us/articles/360029759272-Returns-and-Warranty-Policy
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Return Conditions
- Product must be purchased directly from Wyze's official website (wyze.com) or the Wyze App.
- Product must be returned within thirty (30) days from the date of purchase.
- Product must be in its original condition with all original cords, adapters, documentation, accessories, and packaging.
- Product must be returned from within the country where it was originally shipped to by Wyze.
- If purchased as part of a bundle, all items in the bundle must be returned for a full refund.
- If a free item was received with the original purchase, it must be returned, or the refund will be reduced by its prorated value.
Refund Methods
- To the payment method used by the original purchaser.
- As a Wyze store credit.
- As a Wyze gift card.
Exceptions & Restrictions
- Wyze will not accept returns of products purchased from other retailers; these are subject to that retailer's policies.
- Final Sale items may not be returned.
- Refurbished items are generally not eligible for return, except potentially under warranty claims for defects within 30 days of purchase.
- Service plans (e.g., Cam Plus, Cam Protect, Wyze Home Monitoring) cannot be returned through the product return portal.
- Returns will not be accepted if the product is not in its original condition or is missing original components.
- Wyze is not responsible for any contents or valuables that may be stored inside a product (e.g., Wyze Gun Safe) when it is returned.
Online / Mail Returns
- Returns are initiated by visiting the Wyze Return Portal (e.g., wyze.com/pages/returns-portal for USA/Puerto Rico).
- The process requires entering the order number and the email address associated with the Wyze account.
- Wyze provides a prepaid return shipping label.
- For orders placed using 'Buy with Prime' checkout, returns are processed through Amazon's system, initiated via the order confirmation email, and require drop-off at a USPS location.
Gift Returns
- For items given or received as a gift, Wyze will issue a refund to the payment method used by the original purchaser, or issue Wyze store credit (typically a Wyze gift card) to the original purchaser.
Damaged or Defective Items
- If a product has a quality issue or is defective, customers should file a warranty claim.
- Under the limited warranty, Wyze will, at its sole option, replace any defective product or component, or accept the return and provide Wyze store credit or a Wyze gift card.
- Replacements may be made with new or refurbished products or components.
Additional Notes
- Unless prohibited by law, any shipping and handling charges from the original purchase will not be refunded or credited.
- Wyze does not take title to returned products until the product is received by Wyze.
- Returns can be rejected if the specified process is not followed or if the product is not eligible for return.
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