What is Tonal's return window?

Tonal allows returns within 30 days from installation or receipt of the product. of purchase. Products must be returned undamaged. Proof of purchase is required for all returns. The return must be initiated within 30 days of installation or receipt.

Do I need a receipt to return items at Tonal?

Receipt requirement: digital ok. For purchases not financed, a refund will be issued to the original payment method.. If the purchase was financed, Affirm will be responsible for refunding any paid installments less any interest paid..

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Tonal Return Policy

Q: What items cannot be returned at Tonal?

Delivery and Installation charges are non-refundable.. Items noted as “All Sales Final” are not eligible for return.. Refunds may be reduced if the product is returned in a damaged condition or with missing parts..

Last verified: 2026-03-20

Official Tonal PolicyVerified

www.tonal.com/support

2026-03-20

Summary

Tonal offers a 30 days from installation or receipt of the product. return window on most items. Products must be returned undamaged.. Receipt is required. Refunds are issued via for purchases not financed, a refund will be issued to the original payment method. or if the purchase was financed, affirm will be responsible for refunding any paid installments less any interest paid.. Notable exceptions include delivery and installation charges are non-refundable., items noted as “all sales final” are not eligible for return., refunds may be reduced if the product is returned in a damaged condition or with missing parts., and more. Refund processing: It may take up to 45 days for returned products to be processed for a refund..

Return Window

30 days from installation or receipt of the product.

Receipt

digital ok

Return Conditions

Products must be returned undamaged.
Proof of purchase is required for all returns.
The return must be initiated within 30 days of installation or receipt.

Refund Methods

For purchases not financed, a refund will be issued to the original payment method.
If the purchase was financed, Affirm will be responsible for refunding any paid installments less any interest paid.

Exceptions & Restrictions

Delivery and Installation charges are non-refundable.
Items noted as “All Sales Final” are not eligible for return.
Refunds may be reduced if the product is returned in a damaged condition or with missing parts.

Online / Mail Returns

To initiate a return, contact Tonal support at support@tonal.com or 855.698.6625.

Additional Notes

Tonal does not take title to the returned product until it is received.
Tonal has no obligation to ship back any products deemed ineligible for a refund.
Apparel and accessories from the Tonal Performance Shop are subject to a different policy and can only be exchanged, not returned for a refund.

What Redditors Are Saying

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r/iZotopeAudio·4y ago

I accidentally bought an Tonal balance bundle Crossgrade instead of the original bundle, Thomann’s return policy excludes the softwares so i can’t return that, any suggestions how to make this Crossgrade useful? I own no izotope products!

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r/izotope·4y ago

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