Williams Sonoma vs Sur La Table Return Policy

Williams Sonoma

• Items must be in original condition with tags attached and original packaging.
• Items must be in original, undamaged condition.
• If delivered unassembled, it should be returned unassembled.

Sur La Table

• Items must be in new condition with all original packaging.
• All items must be in saleable condition for refunds to be processed.
• Only items eligible for return can be selected when initiating a return online.

Williams Sonoma

• Made-to-order items are not eligible.
• Open Box and final sale items (prices ending in $.97).
• Monogrammed items.
• Hardwired lighting.
• Gift Cards.
• Custom rugs and furniture.
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.
• Online returns and in-store returns only available for items shipped to the United States.
• West Elm Outlets do not accept returns of any kind.
• International returns require authorization from Customer Care Center.

Sur La Table

• All clearance items (with prices ending in $0.X9) are final sale and not eligible for return.
• Food items are final sale.
• Returns without proof of purchase will not be accepted.
• Sur La Table cooking class registrations can be exchanged for another class if the request is submitted at least 48 hours before the scheduled class start time.
• Original shipping charges are non-refundable.
• Purchases made through Amazon must submit return requests through Amazon.com.

Williams Sonoma

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

Sur La Table

• Original form of payment used to place the order.
• Sur La Table virtual gift card (if chosen as preference when return initiated, or for gift returns).
• In-store cash refunds are limited to $100, with any balance refunded as a check by mail.

Williams Sonoma

• Returns by mail with a prepaid UPS label (start online).

Sur La Table

• Returns can be initiated online by clicking the provided link on the Returns & Exchanges page.
• Customers will be prompted to enter their order number and the email address associated with the order.
• Items eligible for return will allow selection and entry of return reasons.

Williams Sonoma

• Most non-furniture items can be returned to your local West Elm store for free.

Sur La Table

• Items can be returned to any Sur La Table store.

Williams Sonoma

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

Sur La Table

• Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table virtual gift card.
• Proof of purchase (receipt, gift receipt, or gift registry) is required for gift returns.
• Gifts can be exchanged for another item or a Sur La Table Gift Card.
• If an original purchase receipt is provided for a gift, a refund for the purchase price may be eligible.
• Duplicate gifts can be returned or exchanged.

Williams Sonoma

• Contact Customer Care Center right away with any concerns about defective or damaged merchandise.

Sur La Table

• If an item arrived damaged or is incorrect, customers should contact Customer Service at 1-317-559-2041.
• Shipping fees do not apply in cases where merchandise arrived damaged or defective, an incorrect item was shipped, or duplicate shipments were received.
• The limited lifetime warranty covers defects in materials and workmanship.

Williams Sonoma

• Prior purchases are not eligible for price adjustments.

Sur La Table

• Prior purchases may be eligible for a one-time price adjustment within 14 days of purchase.

Williams Sonoma

Not available

Sur La Table

• Exchanges are not offered for hard goods; customers can return the item and place a new order.
• Cooking classes can be exchanged for another class if requested at least 48 hours before the scheduled class start time.

Williams Sonoma

• Williams Sonoma publishes parent-brand return terms with the same broad structure used across Williams-Sonoma, Inc. banners for standard, custom, and final-sale merchandise.
• Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• If return is due to damage or an error, a return shipping label will be provided at no cost.

Sur La Table

• Sur La Table guarantees the quality of the products sold in stores and on its website.
• Return shipping fees apply for non-damaged/defective items: $12.95 for returns over $25.00, $6.95 for returns under $25.00 (except Alaska and Hawaii), and $26.95 for returns from Alaska and Hawaii.