Sonos vs Bose Return Policy

Sonos

• Products must be in the original packaging with all materials included.
• Product must be in new or as-new condition.
• Applies only to products purchased directly from Sonos, either via phone or the online store.
• A Return Merchandise Authorization (RMA) number must be obtained from Sonos support.

Bose

• Product must be purchased directly from Bose.
• Item must be in its original, undamaged condition.
• All accessories, cases, and parts included in the original packaging must be returned.
• Return request must be received by Bose within the trial period.
• Product must be delivered to Bose within thirty (30) days of receipt of your return authorization number.
• Include the return authorization number with your return.

Sonos

• Original or return shipping costs or duties will not be refunded.
• The returned item must be received by Sonos within 14 days after an RMA number has been issued.
• An assigned RMA number is only valid for 14 days.

Bose

• Products purchased elsewhere must be returned at the respective retailer.
• Bose reserves the right to deny returns for excessive return activity, violation of Terms of Sale, suspected fraud, or other impermissible activities.
• Products identified as “Final sale” are not eligible for return or exchange, only warranty service.
• New products purchased through the Trade In Program are final sale and cannot be returned or exchanged.
• Shipping, handling charges, gift box and gift wrap fees, and certain taxes paid are not refundable.
• If a discount for purchasing multiple items, a promotional item, or a free item was received, Bose may deduct the value of these items from any refund or credit if not all items purchased are returned.
• Bose may, in its discretion, refuse to accept a return or charge a restocking fee of up to 15% of the original price if the return fails to meet any of the return policy conditions.

Sonos

• Credit will be issued to the payment method or credit card used for the original purchase.

Bose

• Credit or refund of the purchase price paid for the returned product, typically to the original payment method (e.g., credit cards, PayPal).

Sonos

• Start a return using the self-service Product Returns page on the Sonos website.
• You will need to provide your email address and order number.
• A Return Merchandise Authorization (RMA) number must be obtained by contacting Sonos support.
• Ship the returned product using the prepaid returns shipping label emailed to you by Sonos.
• The returned item must be received by Sonos within 14 days after the RMA number is issued.

Bose

• To start a return online, visit Start a Return or log in to your My Bose account.
• Once processed, you'll receive return instructions and a prepaid shipping label via email.
• Package the product with all accessories and ship the package to Bose within 30 days of initiating your return.
• Bose covers return shipping for items returned within the specified return window when purchased on Bose.com.

Sonos

Not available

Bose

• If you purchased your product from a Bose store or another retailer, please return it to that store.

Sonos

Not available

Bose

• You have thirty (30) days from the shipment date to notify Bose of any missing, wrong, or damaged portion of your order.
• If a product purchased through the Trade In Program arrived damaged or the wrong product was received, contact Bose.

Sonos

Not available

Bose

• If a lower price for a new product purchased from Bose.com is found on Bose.com or through select authorized Bose dealers (Best Buy, Target, or Walmart), a price match/refund can be requested within 14 days of purchase.
• To request a price match, contact Bose and submit an image or link of the current lower price.
• The Bose price match promise does not cover products shipped from or sold by third-party sellers, prices after guest login, financing offers, bundle offers, free items, pricing errors, limited quantities, out-of-stock items, credit card offers, discounts (membership, loyalty, student, military, teacher, first responder), coupons, clearance, closeout, liquidation sales, damaged products, open-package products, or pre-owned/refurbished/reconditioned products.

Sonos

Not available

Bose

• All items eligible for a return are eligible for exchange.
• Items ineligible for return are ineligible for exchange.
• Exchanges require the original product to have been purchased on the Bose website or by phone from Bose.
• To start an exchange, contact Bose. Upon approval, Bose will email a prepaid shipping label.
• Return the product to Bose within thirty (30) days of receipt using the shipping label provided.
• Include all accessories, cases, and parts included in the original packaging, and the item must be in good physical condition.

Sonos

• The 45-day return policy applies to orders shipped within the continental United States and Canada on all sonos.com purchases.
• Sonos will not be responsible for returned products sent using an alternate carrier or shipping label.

Bose

• Bose covers return shipping for eligible returns when purchased on Bose.com.
• The return policy primarily applies to products purchased directly from Bose (Bose.com or by phone from Bose).