Salomon Return Policy
Last verified: 2026-03-20
www.salomon.com/en-us/return
Return Conditions
- Products have not been used.
- Products are in their original, undamaged packaging. Packages opened with care are not considered damaged.
- All original packaging and tags must be included.
Refund Methods
- Full refund to the original payment method.
Exceptions & Restrictions
- VIP, SHOP-PRO, OPERATIVE, and EMPLOYEE ORDERS are not eligible for return.
- Salomon.com cannot process returns or refunds for retail purchases, and Salomon brand stores cannot process returns for Salomon.com purchases.
- Extended Free Returns for the 2025 Holiday Season: items purchased between November 1st and December 25th can be returned free of charge until February 1st.
Online / Mail Returns
- Login to your Salomon account and go to Orders, then click on “Returns” to complete the return form.
- Alternatively, complete the return form online via the Salomon website.
- A return label will be emailed to you after completing the return form.
- Salomon offers free returns for most customers.
In-Store Returns
- Items purchased on Salomon.com cannot be returned at Salomon brand stores.
Membership & Rewards Benefits
- S/PLUS Members receive extended free returns for purchases made during the holiday season (November 1st to December 25th, return until February 1st).
Damaged or Defective Items
- If you received an incorrect item, contact Customer Support team for assistance with creating a return shipping label and processing a refund.
Exchange Policy
- Direct exchanges are not available. If you wish to exchange products for items that are a different size or color, please return the item(s) for a refund and place a new order.
Additional Notes
- Contact Salomon Customer Support at 1-833-230-0292 for further information.
- Returns and refunds for purchases made in Salomon brand stores or outlet stores must be handled directly with the retail location.
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