What is Saint Laurent's return window?

Saint Laurent allows returns within 30 days from delivery of purchase. Products must be in their original condition: unaltered, unused, and undamaged. Items must be in their original package, if any, with original tags and labels attached. All related accessories, documents (like instruction booklets and product certificates), and protective covers must be included.

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Saint Laurent Return Policy

Q: Do I need a receipt to return items at Saint Laurent?

Receipt requirement: digital ok. Refunds are issued to the original method of payment in the same currency as the purchase.. For cash on delivery payments, refunds will be made by bank transfer..

Q: What items cannot be returned at Saint Laurent?

Personalized products are not eligible for return.. Any product that was indicated as non-returnable at the time the order was submitted.. Returns are not accepted in department stores or outlet boutiques..

Last verified: 2026-03-20

Official Saint Laurent PolicyVerified

www.ysl.com/en-us/legal/return-policy

2026-03-20

Summary

Saint Laurent offers a 30 days from delivery return window on most items. Products must be in their original condition: unaltered, unused, and undamaged.. Receipt is required. Refunds are issued via refunds are issued to the original method of payment in the same currency as the purchase. or for cash on delivery payments, refunds will be made by bank transfer.. Notable exceptions include personalized products are not eligible for return., any product that was indicated as non-returnable at the time the order was submitted., returns are not accepted in department stores or outlet boutiques., and more. Refund processing: Within 7 business days from the warehouse's receipt of the return..

Return Window

30 days from delivery

Receipt

digital ok

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Return Conditions

Products must be in their original condition: unaltered, unused, and undamaged.
Items must be in their original package, if any, with original tags and labels attached.
All related accessories, documents (like instruction booklets and product certificates), and protective covers must be included.

Refund Methods

Refunds are issued to the original method of payment in the same currency as the purchase.
For cash on delivery payments, refunds will be made by bank transfer.

Exceptions & Restrictions

Personalized products are not eligible for return.
Any product that was indicated as non-returnable at the time the order was submitted.
Returns are not accepted in department stores or outlet boutiques.

Online / Mail Returns

Customers must fill out the online return form available on the ysl.com website.
Use the prepaid shipping label included in the original box.
Arrange for a collection with the carrier or drop the package at the nearest carrier drop-off location.

In-Store Returns

Products purchased online from the US website can be returned to any Saint Laurent store in the United States.
In-store returns are not accepted at department stores or outlet locations.

Damaged or Defective Items

The standard return conditions do not affect legal rights regarding products with manufacturing defects or that are not as described.

Exchange Policy

Exchanges are accepted within 30 days of delivery.
Only exchanges for the same product in a different size or color are allowed.
If you want a different product, you must return the original item for a refund and place a new order.
Products may only be exchanged once.

Additional Notes

After submitting the online return request, customers must send back the product(s) within 14 calendar days.
Returns must be initiated in the same country/region where the purchase was made.