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ProForm Return Policy

Last verified: 2026-03-20

Official ProForm PolicyVerified

www.proform.com/support

Summary

ProForm offers a 30 days from delivery date return window on most items. You must request a return within 30 days of the delivery date.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original payment method. Notable exceptions include any completed services, such as assembly, are non-refundable., shipping costs, including return shipping costs, are non-refundable., electrical parts that have been tampered with or mounted for testing will not be refunded., and more.

Return Window

30 days from delivery date

Receipt

lookup available

Category

electronics

Return Conditions

  • You must request a return within 30 days of the delivery date.
  • Returns will incur a return shipping charge of $250.
  • A 10% restocking fee will be applied to all returns.
  • The item must be shipped back within 15 days of receiving it and received by iFIT within 30 days of the original delivery date.

Refund Methods

  • Original payment method

Exceptions & Restrictions

  • Any completed services, such as assembly, are non-refundable.
  • Shipping costs, including return shipping costs, are non-refundable.
  • Electrical parts that have been tampered with or mounted for testing will not be refunded.

Online / Mail Returns

  • You can request a return within 30 days of your delivery date.
  • A return shipping charge of $250 and a 10% restocking fee will be deducted from your refund.

Additional Notes

  • Once a product has shipped, the return shipping and restocking fees will apply even if you cancel the order.
  • ProForm is a brand under the iFIT umbrella, and the return policy is detailed on the iFIT terms page.