What is RH (Restoration Hardware)'s return window?

RH (Restoration Hardware) allows returns within 30 days of delivery date of purchase. Item(s) must be returned or exchanged within 30 days of the delivery date. Proof of purchase is required. Item will be inspected upon return. RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Do I need a receipt to return items at RH (Restoration Hardware)?

Receipt requirement: digital ok. Refunds, exchanges, or credits are issued for the purchase price.. Any taxes charged will be refunded in accordance with applicable laws.. Delivery fees are non-refundable, with the exception of manufacturer defects or transit damage.. Refunds take the form of a credit back to the same credit card used for the original purchase..

What items cannot be returned at RH (Restoration Hardware)?

Final-sale items are not accepted for return or exchange.. Special order items are non-cancellable, non-returnable, non-exchangeable, and non-refundable, and a non-refundable 50% deposit is applied at the time of purchase.. Items that have been installed are not accepted for return or exchange.. Mattresses and/or foundations are not accepted for return or exchange once their original vendor packaging is removed. Unopened mattresses and foundations in vendor packaging can be returned within 30 days.. Monogrammed/personalized items are non-cancellable, non-returnable, non-exchangeable, and non-refundable.. Items purchased at RH Outlet stores are considered final sale and cannot be returned or exchanged.. Galleries cannot accept returns of furniture or other large items..

How will I get my refund from RH (Restoration Hardware)?

Refunds, exchanges, or credits are issued for the purchase price.. Any taxes charged will be refunded in accordance with applicable laws.. Delivery fees are non-refundable, with the exception of manufacturer defects or transit damage.. Refunds take the form of a credit back to the same credit card used for the original purchase. Processing time: Generally appears on your credit card statement in one to two billing periods..

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RH (Restoration Hardware) Return Policy

Last verified: 2026-03-19

Official RH (Restoration Hardware) PolicyVerified

rh.com/us/en/customer-experience/returns-exchanges

2026-03-19

Summary

RH (Restoration Hardware) offers a 30 days of delivery date return window on most items. Item(s) must be returned or exchanged within 30 days of the delivery date.. Receipt is required. Refunds are issued via refunds, exchanges, or credits are issued for the purchase price. or any taxes charged will be refunded in accordance with applicable laws.. Notable exceptions include final-sale items are not accepted for return or exchange., special order items are non-cancellable, non-returnable, non-exchangeable, and non-refundable, and a non-refundable 50% deposit is applied at the time of purchase., items that have been installed are not accepted for return or exchange., and more. Refund processing: Generally appears on your credit card statement in one to two billing periods..

Return Window

30 days of delivery date

Receipt

digital ok

Return Conditions

Item(s) must be returned or exchanged within 30 days of the delivery date.
Proof of purchase is required.
Item will be inspected upon return.
RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Refund Methods

Refunds, exchanges, or credits are issued for the purchase price.
Any taxes charged will be refunded in accordance with applicable laws.
Delivery fees are non-refundable, with the exception of manufacturer defects or transit damage.
Refunds take the form of a credit back to the same credit card used for the original purchase.

Exceptions & Restrictions

Final-sale items are not accepted for return or exchange.
Special order items are non-cancellable, non-returnable, non-exchangeable, and non-refundable, and a non-refundable 50% deposit is applied at the time of purchase.
Items that have been installed are not accepted for return or exchange.
Mattresses and/or foundations are not accepted for return or exchange once their original vendor packaging is removed. Unopened mattresses and foundations in vendor packaging can be returned within 30 days.
Monogrammed/personalized items are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
Items purchased at RH Outlet stores are considered final sale and cannot be returned or exchanged.
Galleries cannot accept returns of furniture or other large items.

Online / Mail Returns

Returns can be initiated online by contacting customer service and providing order information (order number, email) or signing into your account.

In-Store Returns

Galleries cannot accept returns of furniture or other large items. Contact customer service for assistance with these returns.

Damaged or Defective Items

Delivery fees are refundable in the case of manufacturer defects or transit damage.
In the event of any defect or damage noted at the time of delivery, RH will replace the item or schedule a furniture repair technician to resolve the issue at no charge.

Price Adjustments

A one-time price adjustment is offered for purchases made online and in galleries when an original sales receipt or proof of delivery is presented within 30 days of arrival.

Exchange Policy

Items can be exchanged within 30 days of the delivery date with proof of purchase, subject to inspection and general return conditions and exceptions.
Exchanges are issued for the purchase price.

Additional Notes

The policy applies to purchases from RH galleries or online at rh.com and used in a residential setting.
Contact RH customer service to initiate a return or exchange.