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Rejuvenation Return Policy

Last verified: 2026-03-20

Official Rejuvenation PolicyVerified

www.rejuvenation.com/customer-service/returns-exchanges

Summary

Rejuvenation offers a Most items are eligible for return within 30 days of purchase or delivery. In Stock upholstery items have a 7-day return window. return window on most items. Most items are eligible for return for a refund of the merchandise value.. Receipt is required. Refunds are issued via returns with the original receipt will be refunded in the original form of payment. or returns with a gift receipt will be refunded in the form of a merchandise credit for the amount on the gift receipt.. Notable exceptions include custom or made-to-order items, including lighting, furniture, door sets, shower sets, and plumbing, are not eligible for returns., final sale items (with prices ending in $.97 or $.99) are not eligible for returns., gift cards are non-returnable., and more. Refund processing: Cash and cheque refunds over $100 may take 14 business days to be mailed..

Return Window

Most items are eligible for return within 30 days of purchase or delivery. In Stock upholstery items have a 7-day return window.

Receipt

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Return Conditions

  • Most items are eligible for return for a refund of the merchandise value.
  • Merchandise must be in its original packaging and original condition, with all installation hardware included, to receive a full refund.
  • Items that have been installed are generally not considered in 'original condition'.

Refund Methods

  • Returns with the original receipt will be refunded in the original form of payment.
  • Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
  • Cash and cheque refunds over $100 will be issued as a company cheque.

Exceptions & Restrictions

  • Custom or made-to-order items, including lighting, furniture, door sets, shower sets, and plumbing, are not eligible for returns.
  • Final sale items (with prices ending in $.97 or $.99) are not eligible for returns.
  • Gift Cards are non-returnable.
  • Items damaged through normal wear and tear are not eligible for return.
  • Items shipped directly from vendors and Rejuvenation Vintage items are non-returnable.

Online / Mail Returns

  • Returns can be started through your account profile for return by post. If you checked out as a guest, Customer Care should be contacted.
  • A UPS shipping label can be created online for drop-off at a UPS location.
  • Return shipping labels are provided at no cost for returns due to damage or an error on Rejuvenation's part.
  • For other reasons, return shipping costs will be deducted from your refund ($15 per order for Small Parcel, $40 per order for Large Parcel).
  • Return items must have originally been shipped to the United States (including US Territories and APO/FPO) only.

In-Store Returns

  • Most items can be returned to a local Rejuvenation store.
  • An original receipt or gift receipt is required for store returns or exchanges.
  • The return process for all furniture items must be started by calling Customer Care at 1-888-352-4699.

Gift Returns

  • Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

Damaged or Defective Items

  • Contact Rejuvenation immediately with concerns about defective or damaged merchandise.
  • If the wrong product was shipped or the order was damaged in transit, contact Rejuvenation within 7 days.
  • Return shipping labels will be provided for defective products or shipping errors.
  • Inspect products immediately upon delivery and notify Rejuvenation of any damaged, incomplete, or inaccurate shipments for resolution or a full refund.

Price Adjustments

  • Prior purchases are not eligible for price adjustments.

Exchange Policy

  • Exchanges require an original receipt or gift receipt.
  • Exchanges generally follow the same conditions and exceptions as returns.

Additional Notes

  • Proof of purchase is required for all returns.
  • Delivery fees and shipping and handling fees are non-refundable.
  • The return process for all furniture items must be started by calling customer care toll free at 1-888-352-4699.