What is Rooms To Go's return window?

Rooms To Go allows returns within Online sales: 48 hours of delivery if merchandise was not as expected. Showroom sales: no refunds after delivery; a total refund only if canceled within 48 hours of purchase and before delivery (80% if canceled later but before delivery). of purchase. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Online returns are started by calling Internet Sales Support (1-888-709-5380) with your original sales order number.

Do I need a receipt to return items at Rooms To Go?

Receipt requirement: yes. Online sales: purchase price of the merchandise plus tax, not the delivery charge.. Showroom sales canceled within 48 hours with no delivery: total refund.. BitPay purchases: refund by check in U.S. dollars..

What items cannot be returned at Rooms To Go?

Delivery charges are not refunded on online returns.. Online orders can't be canceled once merchandise is loaded on the truck (generally three days before delivery).. Express/Next Day Delivery orders are not eligible for cancellation or refund.. Showroom sales: no refunds after merchandise has been delivered.. Showroom sales canceled after 48 hours but before delivery get only 80% of the purchase price back.. Online returns may incur a fee equal to the original delivery charge.. Pickup, redelivery, restocking or other fees may apply to certain returns and exchanges, including Doorway Delivery, mattresses and box springs.. Long-distance deliveries carry an extra $249.99 charge to pick up a return..

How will I get my refund from Rooms To Go?

Online sales: purchase price of the merchandise plus tax, not the delivery charge.. Showroom sales canceled within 48 hours with no delivery: total refund.. BitPay purchases: refund by check in U.S. dollars. Processing time: Refunds may take up to 10 business days to process..

← All return policies

Rooms To Go Return Policy

Last verified Oct 12, 2026

Official Rooms To Go PolicyOfficial source

www.roomstogo.com/customer-service/return-policy

Oct 12, 2026

Rechecked Oct 12, 2026: the policy text on roomstogo.com was unchanged since our previous verified check. How we verify

Summary

Rooms To Go offers a Online sales: 48 hours of delivery if merchandise was not as expected. Showroom sales: no refunds after delivery; a total refund only if canceled within 48 hours of purchase and before delivery (80% if canceled later but before delivery). return window on most items. You are responsible for returning the merchandise in the condition in which it was delivered.. Receipt is required. Refunds are issued via online sales or showroom sales canceled within 48 hours with no delivery. Notable exceptions include delivery charges are not refunded on online returns., online orders can't be canceled once merchandise is loaded on the truck (generally three days before delivery)., express/next day delivery orders are not eligible for cancellation or refund., and more. Refund processing: Refunds may take up to 10 business days to process..

Return Window

Online sales: 48 hours of delivery if merchandise was not as expected. Showroom sales: no refunds after delivery; a total refund only if canceled within 48 hours of purchase and before delivery (80% if canceled later but before delivery).

Receipt

yes

Return Conditions

You are responsible for returning the merchandise in the condition in which it was delivered.
Items delivered via UPS must be returned via UPS at the customer's expense.
Online returns are started by calling Internet Sales Support (1-888-709-5380) with your original sales order number.

Refund Methods

Online sales: purchase price of the merchandise plus tax, not the delivery charge.
Showroom sales canceled within 48 hours with no delivery: total refund.
BitPay purchases: refund by check in U.S. dollars.

Exceptions & Restrictions

Delivery charges are not refunded on online returns.
Online orders can't be canceled once merchandise is loaded on the truck (generally three days before delivery).
Express/Next Day Delivery orders are not eligible for cancellation or refund.
Showroom sales: no refunds after merchandise has been delivered.
Showroom sales canceled after 48 hours but before delivery get only 80% of the purchase price back.
Online returns may incur a fee equal to the original delivery charge.
Pickup, redelivery, restocking or other fees may apply to certain returns and exchanges, including Doorway Delivery, mattresses and box springs.
Long-distance deliveries carry an extra $249.99 charge to pick up a return.

Online / Mail Returns

Permitted within 48 hours of delivery if the merchandise was not as expected. Customer is responsible for returning the merchandise via UPS at their own expense.

In-Store Returns

Rooms To Go showrooms do not accept physical returns of any kind for online purchases.

Price Adjustments

30-day price match guarantee: credit back to card if item goes on sale before delivery, store credit if within 30 days of delivery.

Additional Notes

To start an online return, contact Internet Sales Support at 1-888-709-5380.
30-day price match guarantee: if an item goes on sale before delivery you can get a credit back to your card; if within 30 days of delivery, a store credit for the difference.
If merchandise is delivered damaged, report it right away (online purchases: 1-888-709-5380; showroom purchases: 1-800-766-6786).
Mattresses and box springs may be covered by the separate RTG Sleep Trial Policy.

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