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Rooms To Go Return Policy

Last verified: 2026-03-19

Official Rooms To Go PolicyVerified

www.roomstogo.com/customer-service/return-policy

Summary

Rooms To Go offers a Online sales: 48 hours of delivery if merchandise was not as expected. Showroom sales: No refunds after delivery. Full refund within 48 hours of purchase if no delivery. return window on most items. You are responsible for returning the merchandise in the condition in which it was delivered.. Receipt is required. Refunds are issued via purchase price of merchandise plus tax (online sales, but not delivery charge). or original form of payment for showroom sales cancelled within 48 hours (if no delivery).. Notable exceptions include delivery charges are non-refundable for online returns., online sales cancellation not eligible if merchandise is loaded on the truck for delivery (generally three days prior)., express/next day delivery orders are not eligible for cancellation or refund., and more. Refund processing: May take up to 10 business days to process. Online sales refunds may take up to 14 business days to process..

Return Window

Online sales: 48 hours of delivery if merchandise was not as expected. Showroom sales: No refunds after delivery. Full refund within 48 hours of purchase if no delivery.

Receipt

yes

Category

home

Return Conditions

  • You are responsible for returning the merchandise in the condition in which it was delivered.
  • Items delivered via UPS must be returned via UPS at the customer's expense.
  • Items not delivered must be in original condition for refund/exchange.

Refund Methods

  • Purchase price of merchandise plus tax (online sales, but not delivery charge).
  • Original form of payment for showroom sales cancelled within 48 hours (if no delivery).
  • For BitPay purchases, refund by check in U.S. dollars.
  • Credit to charged account if purchased with credit account; otherwise by check.

Exceptions & Restrictions

  • Delivery charges are non-refundable for online returns.
  • Online sales cancellation not eligible if merchandise is loaded on the truck for delivery (generally three days prior).
  • Express/Next Day Delivery orders are not eligible for cancellation or refund.
  • Showroom sales: no refunds after merchandise has been delivered.
  • If canceling showroom sale after 48 hours but prior to delivery, only 80% of purchase price refunded.
  • Returns may incur a fee equal to the original delivery charge.
  • Pickup, redelivery, restocking, or other fees may apply for certain returns/exchanges (Doorway Delivery, mattresses, box springs).
  • Special orders cannot be returned or exchanged once delivered.
  • No returns for bed sheets, pillow cases, mattresses, accessories, or carpets.
  • Online RTG purchases cannot be returned at a store.

Online / Mail Returns

  • Permitted within 48 hours of delivery if the merchandise was not as expected. Customer is responsible for returning the merchandise via UPS at their own expense.

In-Store Returns

  • Rooms To Go showrooms do not accept physical returns of any kind for online purchases.

Price Adjustments

  • 30-day price match guarantee: credit back to card if item goes on sale before delivery, store credit if within 30 days of delivery.

Additional Notes

  • To initiate an online return, contact Internet Sales Support.
  • Rooms To Go has a 30-day price match guarantee. If an item goes on sale before delivery, contact for credit back for the difference.
  • If an item goes on sale within 30 days of delivery, store credit for the difference is issued.
  • If merchandise is delivered damaged, contact Customer Service immediately.