What is Room & Board's return window?

Room & Board allows returns within 90 days of purchase. Items must be in like-new condition to receive a full refund. If an item is damaged or worn, an assessment fee may apply, or the return may not be accepted. Proof of purchase is required.

Do I need a receipt to return items at Room & Board?

Receipt requirement: yes. Refunds are issued to the original payment method.. Credit card purchases are refunded to the card used.. Purchases made with a gift card are refunded to a gift card.. Check purchases receive a refund check by mail.. Purchases made using Affirm financing are refunded by Affirm..

How will I get my refund from Room & Board?

Refunds are issued to the original payment method.. Credit card purchases are refunded to the card used.. Purchases made with a gift card are refunded to a gift card.. Check purchases receive a refund check by mail.. Purchases made using Affirm financing are refunded by Affirm. Processing time: For national deliveries, your refund may take up to three weeks to process after the items arrive at their facility..

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Room & Board Return Policy

Last verified: 2026-03-20

Official Room & Board PolicyVerified

www.roomandboard.com/customer-service/returns-exchanges

2026-03-20

Summary

Room & Board offers a 90 days return window on most items. Items must be in like-new condition to receive a full refund.. Receipt is required. Refunds are issued via refunds are issued to the original payment method. or credit card purchases are refunded to the card used.. Notable exceptions include clearance items are final sale and cannot be returned or exchanged., outlet purchases and store floor samples are final sale., business and commercial clients may have different warranty and return specifics outlined in their purchase agreement., and more. Refund processing: For national deliveries, your refund may take up to three weeks to process after the items arrive at their facility..

Return Window

90 days

Receipt

yes

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Return Conditions

Items must be in like-new condition to receive a full refund.
If an item is damaged or worn, an assessment fee may apply, or the return may not be accepted.
Proof of purchase is required.

Refund Methods

Refunds are issued to the original payment method.
Credit card purchases are refunded to the card used.
Purchases made with a gift card are refunded to a gift card.
Check purchases receive a refund check by mail.
Purchases made using Affirm financing are refunded by Affirm.

Exceptions & Restrictions

Clearance items are final sale and cannot be returned or exchanged.
Outlet purchases and store floor samples are final sale.
Business and commercial clients may have different warranty and return specifics outlined in their purchase agreement.

Online / Mail Returns

Return or exchange delivery is free within the 48 contiguous states.
Original delivery charges are not refundable.

Damaged or Defective Items

If an item is damaged during delivery or has a quality issue upon arrival, Room & Board will provide expert repair, parts replacement, or an exchange for free.

Exchange Policy

Free 90-day exchanges are offered for items in like-new condition.

Additional Notes

The 90-day return window starts when you receive your order. For items shipped via UPS, the 90-day window starts on the date of shipment.
There are no cancellation fees, even for custom furniture or decor.