Ruggable Return Policy
Last verified: 2026-03-20
support.ruggable.com/hc/en-us/articles/360052735494-What-is-your-return-policy
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Return Conditions
- Products purchased from Ruggable.com can be returned for any reason.
- Items showing signs of normal wear and tear, pet fur, or having been washed are still eligible for return.
- Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent damage while in transport.
Refund Methods
- Refunds are issued back to the original form of payment used during purchase.
Exceptions & Restrictions
- Products marked 'Final Sale' are ineligible for returns, refunds, exchanges, or cancellations.
- The Ruggable Spot Cleaner & Stain Remover and sample swatches are considered final sale.
- If returned item(s) are in a condition that exceeds normal wear and tear (to be determined in Ruggable's sole discretion), such item(s) will not be refunded.
- Only item(s) purchased directly from Ruggable.com can be returned; third-party purchases must be returned to the third-party vendor.
Online / Mail Returns
- Returns can be initiated through the Self-Service Portal by entering your order number and shipping zip code.
- Upon request completion, a prepaid shipping label will be received directly to your inbox.
- Packages should be dropped off at any FedEx location using the prepaid shipping label.
- A separate shipping label is needed for each item being returned.
Damaged or Defective Items
- If you received an incorrect or defective item, contact the Customer Care Team at support@ruggable.com before entering the Self-Service Portal.
Exchange Policy
- Ruggable products can be exchanged for any reason within 30 days of the delivery date at no extra cost.
- Items that show signs of normal wear and tear are eligible for exchange, but not items exceeding normal wear and tear.
- An order may only be exchanged once; an already exchanged item cannot be exchanged again.
- Discounts and promo codes cannot be applied to exchanges.
- If the exchange item costs less, the difference will be refunded; if it costs more, you will be charged the difference.
- Exchange credits cannot be saved and used at a later time.
- You may only exchange your item for a similar item (e.g., Rug Cover for a Rug Cover).
- The entire Rug System (Rug Pad and Rug Cover) must be returned when exchanging a Two-Piece Rug System.
Additional Notes
- A returns processing fee, determined by item/size and number of shipping labels provided, will be deducted from the refund.
- Ruggable offers 'The Life Happens Guarantee' which allows returns for any reason within 30 days of delivery.
- For assistance, customers can reach out to the Customer Care team at support@ruggable.com.
What Redditors Are Saying
Warning: Don’t Buy from Ruggable – Terrible Customer Service and Scammy Return Policies
FINAL UPDATE: Didn’t expect this to blow up but thank you everyone for the kind words of support and advice. If anything changes I’ll update this post with a resolution. I won’t be responding anymore to comments because there’s quite a bit but my dms are open if you have specific questions. ————————
Warning: Don’t Buy from Ruggable – Terrible Customer Service and Scammy Return Policies
I want to share my awful experience with Ruggable to warn anyone thinking of buying from them. Their customer service and return policies are honestly a **complete scam**. UPDATE: please if you had a good experience don’t just mindlessly comment “I like them”. I’m here to spread the word about my ex
Ruggable return/refund
Has anyone ever had to return their ruggable unused? How did that process go? Did you get a full refund?
Warning: Don’t Buy from Ruggable – Terrible Customer Service and Scammy Return Policies
I want to share my awful experience with Ruggable to warn anyone thinking of buying from them. Their customer service and return policies are honestly a **complete scam**. I ordered a rug, opened it for **less than five minutes**, realized it wasn’t the right size for my room, and immediately repack