What is REI's return window?

REI allows returns within REI Co-op Members have up to 1 year from the purchase date to return most items. Non-members can return most items within 90 days of purchase. Outdoor electronics must be returned within 90 days, regardless of membership status. Used gear purchased online (Re/Supply) can be returned within 30 days of purchase. of purchase. Proof of purchase is required; bring original packaging and tags if available. Items used since purchase must be cleaned first; unwashed or excessively dirty gear may be declined and sent back. Returns that don't meet the 100% Satisfaction Guarantee conditions are declined; mailed returns are sent back.

Do I need a receipt to return items at REI?

Receipt requirement: lookup available. Original payment type for online and phone orders, and for store purchases returned to a store.. Check for store purchases returned by mail and for cash purchases of $500 or more.. Total REI Rewards used on a purchase are credited back to your rewards balance..

What items cannot be returned at REI?

Ordinary wear and tear and damage from improper use or accidents are not covered.. In-store Re/Supply (used gear) purchases are sold 'as is' and are final sale.. REI Co-op Memberships, lift tickets, passes and gift cards are final sale.. Outdoor electronics (activity monitors, GPS devices, bike trainers, emergency-communication devices, cameras) must be returned within 90 days.. Re/Supply stores can't accept returns of any kind.. REI will not accept a return or exchange if it determines the return policy has been abused..

How will I get my refund from REI?

Original payment type for online and phone orders, and for store purchases returned to a store.. Check for store purchases returned by mail and for cash purchases of $500 or more.. Total REI Rewards used on a purchase are credited back to your rewards balance. Processing time: Banks can take up to 10 additional days to post the refund. Refunds by check can take up to 3 weeks from the day REI receives the return..

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REI Return Policy

Last verified Oct 12, 2026

Official REI PolicyOfficial source

www.rei.com/help/returns

Oct 12, 2026

Rechecked Oct 12, 2026: rei.com still states the headline terms shown here (1 year, 90 days, 30 days). How we verify

Summary

REI offers a REI Co-op Members have up to 1 year from the purchase date to return most items. Non-members can return most items within 90 days of purchase. Outdoor electronics must be returned within 90 days, regardless of membership status. Used gear purchased online (Re/Supply) can be returned within 30 days of purchase. return window on most items. Proof of purchase is required; bring original packaging and tags if available.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original payment type for online and phone orders, and for store purchases returned to a store. or check for store purchases returned by mail and for cash purchases of $500 or more.. Notable exceptions include ordinary wear and tear and damage from improper use or accidents are not covered., in-store re/supply (used gear) purchases are sold 'as is' and are final sale., rei co-op memberships, lift tickets, passes and gift cards are final sale., and more. Refund processing: Banks can take up to 10 additional days to post the refund. Refunds by check can take up to 3 weeks from the day REI receives the return..

Return Window

REI Co-op Members have up to 1 year from the purchase date to return most items. Non-members can return most items within 90 days of purchase. Outdoor electronics must be returned within 90 days, regardless of membership status. Used gear purchased online (Re/Supply) can be returned within 30 days of purchase.

Receipt

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Return Conditions

Proof of purchase is required; bring original packaging and tags if available.
Items used since purchase must be cleaned first; unwashed or excessively dirty gear may be declined and sent back.
Returns that don't meet the 100% Satisfaction Guarantee conditions are declined; mailed returns are sent back.

Refund Methods

Original payment type for online and phone orders, and for store purchases returned to a store.
Check for store purchases returned by mail and for cash purchases of $500 or more.
Total REI Rewards used on a purchase are credited back to your rewards balance.

Exceptions & Restrictions

Ordinary wear and tear and damage from improper use or accidents are not covered.
In-store Re/Supply (used gear) purchases are sold 'as is' and are final sale.
REI Co-op Memberships, lift tickets, passes and gift cards are final sale.
Outdoor electronics (activity monitors, GPS devices, bike trainers, emergency-communication devices, cameras) must be returned within 90 days.
Re/Supply stores can't accept returns of any kind.
REI will not accept a return or exchange if it determines the return policy has been abused.

Online / Mail Returns

Start a mail-in return online to get a UPS shipping label or a QR code.
$7.99 is deducted from your refund for return shipping with the prepaid label (standard-size packages).
Some oversize items can be mailed back for a $21.95 oversize shipping fee; all oversize items can be returned free in stores.
Multiple items or orders can be returned in one shipping box.

In-Store Returns

Bring the item with proof of purchase to the customer service desk at any REI store for a free return or exchange.

Gift Returns

Gifts can be returned at any REI store with a gift receipt or proof of purchase.
Gifts returned by mail are refunded by check to the gift recipient if a 'gift recipient refund' is clearly requested; otherwise the original purchaser is refunded.

Membership & Rewards Benefits

REI Co-op Members have up to 1 year (365 days) to return most items.
Store staff can look up member purchases by REI Co-op member number, so a receipt isn't needed.
Members earn an annual 10% Co-op Member Reward on eligible purchases.
Members receive member-only offers and coupons.

Damaged or Defective Items

Items with a manufacturing defect in materials or workmanship can be returned at any time, regardless of purchase date.
The guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.

Exchange Policy

Exchanges are available at any REI store's customer service desk.
Direct exchanges by mail are not offered; return the item and buy a new one in a separate transaction.

Additional Notes

REI offers a 100% Satisfaction Guarantee.
The return policy exceptions are in place to ensure fairness and protect the integrity of the membership and customers.
REI may stop accepting returns from members who have abused the policy.

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