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REI Return Policy

Last verified: 2026-03-19

Official REI PolicyVerified

www.rei.com/help

Summary

REI offers a REI Co-op Members have up to 1 year from the purchase date to return most items. Non-members can return most items within 90 days of purchase. Outdoor electronics must be returned within 90 days, regardless of membership status. Used gear purchased online (Re/Supply) can be returned within 30 days of purchase. return window on most items. Most items can be returned even if worn or gently used (for members within 1 year).. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds go to the original payment method. or store credit can be requested for gift returns.. Notable exceptions include items with ordinary wear and tear or damage from misuse or accidents are not covered., in-store re/supply (used gear) purchases are final sale and no returns are allowed., gift cards are final sale., and more.

Return Window

REI Co-op Members have up to 1 year from the purchase date to return most items. Non-members can return most items within 90 days of purchase. Outdoor electronics must be returned within 90 days, regardless of membership status. Used gear purchased online (Re/Supply) can be returned within 30 days of purchase.

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Category

clothing

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Return Conditions

  • Most items can be returned even if worn or gently used (for members within 1 year).
  • Used gear must be in good condition and cleaned.
  • Merchandise that is not cleaned or laundered may be declined and sent back.

Refund Methods

  • Refunds go to the original payment method.
  • Store credit can be requested for gift returns.
  • Co-op Member Rewards (formerly dividends) can be used as store credit.

Exceptions & Restrictions

  • Items with ordinary wear and tear or damage from misuse or accidents are not covered.
  • In-store Re/Supply (used gear) purchases are final sale and no returns are allowed.
  • Gift cards are final sale.
  • Lift tickets are final sale.
  • REI memberships are final sale.
  • Outdoor electronics must be returned within 90 days.
  • REI may not accept returns from a small subset of members who have repeatedly abused their return policies.

Online / Mail Returns

  • Start an online mail-in return.
  • A return shipping label can be created online.
  • Multiple items or orders can be returned in one shipping box.

In-Store Returns

  • Bring the item to your nearest REI store.

Gift Returns

  • Gifts can be returned with a gift receipt or order number.
  • Refunds for gifts go to the original payment method unless store credit is requested.

Membership & Rewards Benefits

  • REI Co-op Members have up to 1 year to return most items.
  • REI can usually look up purchases for members without a receipt.
  • Members earn an annual 10% Co-op Member Reward on eligible purchases.
  • Members benefit from a simpler REI Guarantee/Warranty process, as receipts may not need to be saved.
  • Members receive member-only discounts, coupons, and offers.

Damaged or Defective Items

  • REI's 100% Satisfaction Guarantee covers damaged or defective products.
  • The policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

Price Adjustments

  • REI does not price match.

Exchange Policy

  • Exchanges are available in-store.
  • Exchanges can be made by starting a return online and selecting a replacement item.

Additional Notes

  • REI offers a 100% Satisfaction Guarantee.
  • The return policy exceptions are in place to ensure fairness and protect the integrity of the membership and customers.
  • REI may stop accepting returns from members who have abused the policy.