← All return policies
Rhone logo

Rhone Return Policy

Last verified: 2026-03-20

Official Rhone PolicyVerified

www.rhone.com/pages/help-center

Summary

Rhone offers a 45 days from purchase for standard items. return window on most items. Items must be in new, unworn condition.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment or a rhone store credit. or cash purchases are refunded via rhone store credit.. Holiday extension: Purchases made from November 1 through December 24 can be returned within 60 days of purchase. Notable exceptions include items marked as 'final sale' are non-returnable and non-exchangeable., alterations done at rhone retail stores or privately are considered final sale., shoes, undergarments, and accessories must be in their original unopened packaging., and more.

Return Window

45 days from purchase for standard items.

Receipt

digital ok

Category

clothing

Holiday Extension

Purchases made from November 1 through December 24 can be returned within 60 days of purchase.

Return Conditions

  • Items must be in new, unworn condition.
  • All original tags must be attached and packaging intact.
  • Proof of purchase is required.

Refund Methods

  • Refunds are issued to the original form of payment or a Rhone store credit.
  • Cash purchases are refunded via Rhone store credit.

Exceptions & Restrictions

  • Items marked as 'Final Sale' are non-returnable and non-exchangeable.
  • Alterations done at Rhone retail stores or privately are considered final sale.
  • Shoes, undergarments, and accessories must be in their original unopened packaging.
  • Purchases from third-party retailers (like Nordstrom) cannot be returned to Rhone.
  • Merchandise from Rhone outlet stores has a 15-day return window and must be returned to an outlet store.

Online / Mail Returns

  • Free returns and exchanges are offered on U.S. orders via a U.S. return portal.
  • A free return shipping label is provided through the portal.
  • The original shipping charge is non-refundable.

In-Store Returns

  • Returns for online orders are accepted at Rhone retail stores.
  • Rhone outlet stores cannot accept returns from rhone.com or Rhone retail stores.
  • Rhone retail stores cannot accept returns from outlet stores.

Gift Returns

  • Gifts can be returned for store credit or an exchange within 45 days of purchase.
  • The order number and shipping zip code are needed to start a gift return.
  • Gift cards are non-refundable.

Exchange Policy

  • Free exchanges are available for U.S. orders through the online portal.
  • Each item is eligible for only one exchange.

Additional Notes

  • Refunds may take up to one billing cycle to appear on your statement.
  • For orders paid with a combination of store credit and a credit card, the refund will be applied to the store credit first.