REI vs Patagonia Return Policy

REI

• Most items can be returned even if worn or gently used (for members within 1 year).
• Used gear must be in good condition and cleaned.
• Merchandise that is not cleaned or laundered may be declined and sent back.

Patagonia

• Items should be in new condition with tags attached for returns due to fit or color.
• Items returned after more than a year, or without proof of purchase, may be reviewed by the Returns team under the Ironclad Guarantee.
• The Ironclad Guarantee does not cover damage caused by normal wear and tear.

REI

• Items with ordinary wear and tear or damage from misuse or accidents are not covered.
• In-store Re/Supply (used gear) purchases are final sale and no returns are allowed.
• Gift cards are final sale.
• Lift tickets are final sale.
• REI memberships are final sale.
• Outdoor electronics must be returned within 90 days.
• REI may not accept returns from a small subset of members who have repeatedly abused their return policies.

Patagonia

• Damage due to wear and tear will be repaired at a reasonable charge.
• Worn Wear items must be returned in the condition they were originally received.
• Returns for Worn Wear items cannot be made in retail locations or at events.

REI

• Refunds go to the original payment method.
• Store credit can be requested for gift returns.
• Co-op Member Rewards (formerly dividends) can be used as store credit.

Patagonia

• Refund to the original form of payment.
• Patagonia merchandise credit.

REI

• Start an online mail-in return.
• A return shipping label can be created online.
• Multiple items or orders can be returned in one shipping box.

Patagonia

• A printable return shipping label is available for $7.00, which will be deducted from the refund.
• The return shipping cost is waived if you opt for a merchandise credit.
• To begin the online return process, you will need your order number and email.

REI

• Bring the item to your nearest REI store.

Patagonia

• Patagonia-owned stores can accept returns or help with exchanges.
• Bring proof of purchase and the original form of payment, if available.
• Authorized dealers can only process returns for items originally purchased from them.

REI

• Gifts can be returned with a gift receipt or order number.
• Refunds for gifts go to the original payment method unless store credit is requested.

Patagonia

• You can return any Patagonia item you received as a gift.
• If you have a receipt or proof of purchase, you will be refunded what was paid in the form of a merchandise credit.
• Without proof of purchase, you will be issued a Patagonia merchandise credit for the last known sale price.

REI

• REI Co-op Members have up to 1 year to return most items.
• REI can usually look up purchases for members without a receipt.
• Members earn an annual 10% Co-op Member Reward on eligible purchases.
• Members benefit from a simpler REI Guarantee/Warranty process, as receipts may not need to be saved.
• Members receive member-only discounts, coupons, and offers.

Patagonia

Not available

REI

• REI's 100% Satisfaction Guarantee covers damaged or defective products.
• The policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

Patagonia

• Patagonia guarantees everything they make and if a product does not perform to your satisfaction, you can return it for a repair, replacement, or refund.

REI

• REI does not price match.

Patagonia

Not available

REI

• Exchanges are available in-store.
• Exchanges can be made by starting a return online and selecting a replacement item.

Patagonia

• Exchanges for a different size or color can be initiated online.
• Patagonia stores are happy to help you with an exchange.

REI

• REI offers a 100% Satisfaction Guarantee.
• The return policy exceptions are in place to ensure fairness and protect the integrity of the membership and customers.
• REI may stop accepting returns from members who have abused the policy.

Patagonia

• You are welcome to return anything that was purchased from Patagonia, including new and sale items.
• Patagonia's Ironclad Guarantee covers their products; if you are not satisfied at the time of receipt or if it does not perform to your satisfaction, you can return it for repair, replacement, or refund.