REI vs Patagonia Return Policy

REI

• Proof of purchase is required; bring original packaging and tags if available.
• Items used since purchase must be cleaned first; unwashed or excessively dirty gear may be declined and sent back.
• Returns that don't meet the 100% Satisfaction Guarantee conditions are declined; mailed returns are sent back.

Patagonia

• Items should be in new condition with tags attached for returns due to fit or color.
• Items returned after more than a year, or without proof of purchase, may be reviewed by the Returns team under the Ironclad Guarantee.
• The Ironclad Guarantee does not cover damage caused by normal wear and tear.

REI

• Ordinary wear and tear and damage from improper use or accidents are not covered.
• In-store Re/Supply (used gear) purchases are sold 'as is' and are final sale.
• REI Co-op Memberships, lift tickets, passes and gift cards are final sale.
• Outdoor electronics (activity monitors, GPS devices, bike trainers, emergency-communication devices, cameras) must be returned within 90 days.
• Re/Supply stores can't accept returns of any kind.
• REI will not accept a return or exchange if it determines the return policy has been abused.

Patagonia

• Damage due to wear and tear will be repaired at a reasonable charge.
• Worn Wear items must be returned in the condition they were originally received.
• Returns for Worn Wear items cannot be made in retail locations or at events.

REI

• Original payment type for online and phone orders, and for store purchases returned to a store.
• Check for store purchases returned by mail and for cash purchases of $500 or more.
• Total REI Rewards used on a purchase are credited back to your rewards balance.

Patagonia

• Refund to the original form of payment.
• Patagonia merchandise credit.

REI

• Start a mail-in return online to get a UPS shipping label or a QR code.
• $7.99 is deducted from your refund for return shipping with the prepaid label (standard-size packages).
• Some oversize items can be mailed back for a $21.95 oversize shipping fee; all oversize items can be returned free in stores.
• Multiple items or orders can be returned in one shipping box.

Patagonia

• A printable return shipping label is available for $7.00, which will be deducted from the refund.
• The return shipping cost is waived if you opt for a merchandise credit.
• To begin the online return process, you will need your order number and email.

REI

• Bring the item with proof of purchase to the customer service desk at any REI store for a free return or exchange.

Patagonia

• Patagonia-owned stores can accept returns or help with exchanges.
• Bring proof of purchase and the original form of payment, if available.
• Authorized dealers can only process returns for items originally purchased from them.

REI

• Gifts can be returned at any REI store with a gift receipt or proof of purchase.
• Gifts returned by mail are refunded by check to the gift recipient if a 'gift recipient refund' is clearly requested; otherwise the original purchaser is refunded.

Patagonia

• You can return any Patagonia item you received as a gift.
• If you have a receipt or proof of purchase, you will be refunded what was paid in the form of a merchandise credit.
• Without proof of purchase, you will be issued a Patagonia merchandise credit for the last known sale price.

REI

• REI Co-op Members have up to 1 year (365 days) to return most items.
• Store staff can look up member purchases by REI Co-op member number, so a receipt isn't needed.
• Members earn an annual 10% Co-op Member Reward on eligible purchases.
• Members receive member-only offers and coupons.

Patagonia

Not available

REI

• Items with a manufacturing defect in materials or workmanship can be returned at any time, regardless of purchase date.
• The guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.

Patagonia

• Patagonia guarantees everything they make and if a product does not perform to your satisfaction, you can return it for a repair, replacement, or refund.

REI

• Exchanges are available at any REI store's customer service desk.
• Direct exchanges by mail are not offered; return the item and buy a new one in a separate transaction.

Patagonia

• Exchanges for a different size or color can be initiated online.
• Patagonia stores are happy to help you with an exchange.

REI

• REI offers a 100% Satisfaction Guarantee.
• The return policy exceptions are in place to ensure fairness and protect the integrity of the membership and customers.
• REI may stop accepting returns from members who have abused the policy.

Patagonia

• You are welcome to return anything that was purchased from Patagonia, including new and sale items.
• Patagonia's Ironclad Guarantee covers their products; if you are not satisfied at the time of receipt or if it does not perform to your satisfaction, you can return it for repair, replacement, or refund.