What is Ray-Ban's return window?

Ray-Ban allows returns within 45 days of purchase. Items must be returned within 45 days of receipt of the parcel. Products must be packed in the original packaging, including any documentation, accessories, and manuals received. Returns for items purchased on ray-ban.com are free via mail using a pre-paid return label. Items purchased on Ray-Ban.com can be returned in person to any US Ray-Ban, LensCrafters, or Sunglass Hut partner store.

Do I need a receipt to return items at Ray-Ban?

Receipt requirement: digital ok. Refunds will occur via the original payment method.. For purchases made with a gift card, a new gift card will be issued through the email address on the order..

What items cannot be returned at Ray-Ban?

Customized (REMIX) orders cannot be returned.. Physical or online gift cards cannot be returned.. The retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return.. Online purchases cannot be returned to a certified store or a certified premium store.. For claims regarding an order not received, the return window is 15 days from the date the order was shown as 'delivered' by the courier..

How will I get my refund from Ray-Ban?

Refunds will occur via the original payment method.. For purchases made with a gift card, a new gift card will be issued through the email address on the order. Processing time: Refunds normally arrive within 15 business days of receipt, with the full refund amount visible in your account within 5 days of processing..

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Ray-Ban Return Policy

Last verified: 2026-03-19

Official Ray-Ban PolicyVerified

www.ray-ban.com/usa/return-policy-and-process

2026-03-19

Summary

Ray-Ban offers a 45 days return window on most items. Items must be returned within 45 days of receipt of the parcel.. Receipt is required. Refunds are issued via refunds will occur via the original payment method. or for purchases made with a gift card, a new gift card will be issued through the email address on the order.. Notable exceptions include customized (remix) orders cannot be returned., physical or online gift cards cannot be returned., the retail delivery fee applied at checkout to orders shipped to colorado is non-refundable in the event of a return., and more. Refund processing: Refunds normally arrive within 15 business days of receipt, with the full refund amount visible in your account within 5 days of processing..

Return Window

45 days

Receipt

digital ok

Video Guides

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Return Conditions

Items must be returned within 45 days of receipt of the parcel.
Products must be packed in the original packaging, including any documentation, accessories, and manuals received.
Returns for items purchased on ray-ban.com are free via mail using a pre-paid return label.
Items purchased on Ray-Ban.com can be returned in person to any US Ray-Ban, LensCrafters, or Sunglass Hut partner store.

Refund Methods

Refunds will occur via the original payment method.
For purchases made with a gift card, a new gift card will be issued through the email address on the order.

Exceptions & Restrictions

Customized (REMIX) orders cannot be returned.
Physical or online gift cards cannot be returned.
The retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return.
Online purchases cannot be returned to a certified store or a certified premium store.
For claims regarding an order not received, the return window is 15 days from the date the order was shown as 'delivered' by the courier.

Online / Mail Returns

Create a return request through the Ray-Ban website by entering your order number and the email address used (or AppleID if purchased with ApplePay).
Follow the guided procedure and print the Return Label & Authorization.
Pack item(s) securely in the original packaging, ensuring contents are not damaged during shipping.
Attach the pre-paid Return Label to the outside of the package, covering any previous address labels.
Returns are free via mail.

In-Store Returns

Items purchased on Ray-Ban.com can be returned in person to any US Ray-Ban, LensCrafters, or Sunglass Hut partner store.
Returns are free when made in person at eligible stores.
Bring proof of purchase and original packaging for in-store returns.

Gift Returns

Gift cards (physical or online) cannot be returned.
For purchases made with a gift card, a new gift card will be issued through the email address on the order for a refund.

Damaged or Defective Items

If a faulty product is chosen for replacement, a new product will be sent once the faulty product has been received and processed at the warehouse.

Additional Notes

Ray-Ban guarantees customer satisfaction.
Ray-Ban offers a Protection Plan for eyewear covering cracked lenses, cracked frames, breakdown due to normal wear and tear, and defects in materials & workmanship (limitations and exclusions apply, co-pay required).
Customer Service can assist with creating a Return Label & Authorization.