Poshmark Return Policy
Last verified: 2026-03-19
poshmark.com/posh_protect
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Return Conditions
- Buyer must file a return request within three days of delivery for issues covered by Posh Protect.
- Buyer must provide clear, well-lit photos depicting the reason for the return.
- If applicable, include photos of tags, serial numbers, hardware, stitching, or any identifying details.
- Returns must be shipped back within 5 days of approval to be eligible for a refund.
Refund Methods
- If a return is approved, Poshmark will send a prepaid return label.
- Once the seller receives the returned order, Poshmark will refund the buyer the full amount paid, including shipping and taxes.
- Poshmark holds the buyer's payment until the order is received and accepted, or until a return case is resolved.
Exceptions & Restrictions
- All sales are final if no return case is opened within 3 days of delivery and payment is released to the seller.
- Returns are not accepted for 'Item does not fit' or 'Changed mind' under standard Posh Protect, unless 'Worry-Free Returns powered by Seel' was purchased.
- Returns are not accepted for delayed delivery.
- Returns are not accepted for trades or transactions completed off the Poshmark platform.
- If the buyer accepts the order, a return can no longer be filed.
- Emailing Poshmark Support about an issue does not qualify as opening a return case; the official process must be followed.
Online / Mail Returns
- To file a return, go to 'My Purchases' in the Poshmark app or website.
- Select the order, then 'Problems/Order Inquiry', and choose 'Order Not as Described' or the relevant reason if 'Worry-Free Returns' was purchased.
- Add clear images that depict the reason for the return and include a description.
- If the return is approved, a prepaid return label will be emailed to the buyer.
Damaged or Defective Items
- Posh Protect covers undisclosed damage, incorrect or missing items, and items not as described.
- Buyers must provide clear, crisp photos of the problem area(s) in bright or natural lighting to support a damage claim.
- For electronics or non-working items, a video showing the issue is required.
Additional Notes
- Posh Protect is Poshmark's built-in buyer protection, covering issues like undisclosed damage, incorrect/missing items, items not as described, and inauthentic items.
- Worry-Free Returns, powered by Seel, is an optional add-on at checkout that allows returns for reasons not covered by Posh Protect, such as fit issues or simply changing your mind, within 7 days of delivery.
- Buyers are advised to carefully review listing photos, descriptions, and item conditions, and ask sellers for additional details before purchasing.
What Redditors Are Saying
Poshmark let someone sell me LV uniform loafers… now they won’t let me reposh them because of a ‘new policy’?
**Update 12/15:** After three inquiries asking whether my request had been escalated to a supervisor, with no response, I sent a final follow-up stating that if I did not hear back, I would contact Louis Vuitton directly to report that Poshmark sold me an item that may not be legal to resell and the
Buyer purposely damaged coat for return and got approved by Poshmark
This is so despicable and I’m sure my experience is not the only one for sellers on Poshmark. I sold my snake fur coat for $2800 and it got authenticated and inspected by Poshmark facility then got shipped to the buyer. Once she received it, she started sending me messages claiming it is not Russian
Absolutely shocked with Poshmark's approval of an abusive return
I've been using Poshmark for years to sell clothing occasionally. Always had an amazing experience. Recently sold an Alpha Industries jacket. The buyer responded and said "please help me return this I'm not happy with the fit." I pointed out that I was sorry but Poshmark does not allow for returns d
Poshmark headquarters will not return item to seller
Hello everyone, I bought a bag on poshmark a few weeks ago, and it went through poshmark headquarters to get authenticated. for context it was a really rare fendi bag that i had found. i had only found 3 sold listings of it in the last 10+ years, and i messaged one of the buyers and she agreed to le