What is prAna's return window?

prAna allows returns within 60 days of purchase. Returns must be made within 60 days of the purchase date. Items must be from the original purchaser or gift recipient. Only items purchased from prAna.com or prAna retail stores are accepted.

Do I need a receipt to return items at prAna?

Receipt requirement: lookup available. Refund to the original form of payment with original receipt.. Merchandise credit will be issued for returns without an original receipt at the lowest selling price..

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prAna Return Policy

Q: What items cannot be returned at prAna?

Final sale items are not eligible for return.. Items purchased from independent department stores or dealers must be returned to that location.. Clothing purchased from second-hand shops or non-authorized dealers will not be accepted.. Gift cards are not returnable.. Items with the prAna fabric tag removed, cut, or marked are not returnable.. In-store purchases discounted at 60% or more are considered final sale..

Last verified: 2026-03-20

Official prAna PolicyVerified

www.prana.com/support/returns-exchanges/prana-return-policy.html

2026-03-20

Summary

prAna offers a 60 days return window on most items. Returns must be made within 60 days of the purchase date.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refund to the original form of payment with original receipt. or merchandise credit will be issued for returns without an original receipt at the lowest selling price.. Notable exceptions include final sale items are not eligible for return., items purchased from independent department stores or dealers must be returned to that location., clothing purchased from second-hand shops or non-authorized dealers will not be accepted., and more. Refund processing: 7-10 business days.

Return Window

60 days

Receipt

lookup available

Return Conditions

Returns must be made within 60 days of the purchase date.
Items must be from the original purchaser or gift recipient.
Only items purchased from prAna.com or prAna retail stores are accepted.

Refund Methods

Refund to the original form of payment with original receipt.
Merchandise credit will be issued for returns without an original receipt at the lowest selling price.

Exceptions & Restrictions

Final sale items are not eligible for return.
Items purchased from independent department stores or dealers must be returned to that location.
Clothing purchased from second-hand shops or non-authorized dealers will not be accepted.
Gift cards are not returnable.
Items with the prAna fabric tag removed, cut, or marked are not returnable.
In-store purchases discounted at 60% or more are considered final sale.

Online / Mail Returns

Returns can be initiated online using the order number and billing zip code.
A UPS return label can be provided for an $8 fee deducted from the refund.
Customers may use their own shipping method at their own expense.

In-Store Returns

Online purchases can be returned to a prAna retail store.
In-store purchases returned via the online portal will only receive a merchandise credit.

Gift Returns

Gift returns can be started online with the original order number.
Without proof of purchase, a merchandise credit for the last selling price will be issued.
To exchange a gift, the item must be returned and a new order placed using the merchandise credit.

Exchange Policy

Exchanges are processed as a return and a new purchase.
A free return shipping label is provided for exchanges.
For items bought with a one-time discount, customer service must be contacted to apply the discount to the new order.

Additional Notes

prAna.com and prAna retail stores operate on different systems, which may affect refund methods for cross-channel returns.
Original shipping charges are non-refundable.