What is Pandora Jewelry's return window?

Pandora Jewelry allows returns within 30 days of purchase. Items must be in unused and original condition. Original receipt or invoice is required. Returns can be made by mail or in-store for online purchases.

Do I need a receipt to return items at Pandora Jewelry?

Receipt requirement: digital ok. Refunds will be credited to the original form of payment.. Online purchases made with PayPal and returned in-store will be refunded as a Pandora gift card..

How will I get my refund from Pandora Jewelry?

Refunds will be credited to the original form of payment.. Online purchases made with PayPal and returned in-store will be refunded as a Pandora gift card. Processing time: For mail-in returns, processing can take 5-7 business days after receipt, plus an additional 3-5 business days for the credit to appear. For in-store returns, it may take 3-5 business days for the credit to be applied..

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Pandora Jewelry Return Policy

Last verified: 2026-03-20

Official Pandora Jewelry PolicyVerified

help.pandora.net/s/article/Return-Policy

2026-03-20

Summary

Pandora Jewelry offers a 30 days return window on most items. Items must be in unused and original condition.. Receipt is required. Refunds are issued via refunds will be credited to the original form of payment. or online purchases made with paypal and returned in-store will be refunded as a pandora gift card.. Holiday extension: Items purchased between November 1, 2025, and December 31, 2025, can be returned until January 31, 2026. Notable exceptions include sale and clearance items are final sale and cannot be returned or exchanged., pandora gift cards or e-gift cards are non-returnable., engraved items are final sale., and more. Refund processing: For mail-in returns, processing can take 5-7 business days after receipt, plus an additional 3-5 business days for the credit to appear. For in-store returns, it may take 3-5 business days for the credit to be applied..

Return Window

30 days

Receipt

digital ok

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Return Conditions

Items must be in unused and original condition.
Original receipt or invoice is required.
Returns can be made by mail or in-store for online purchases.

Refund Methods

Refunds will be credited to the original form of payment.
Online purchases made with PayPal and returned in-store will be refunded as a Pandora gift card.

Exceptions & Restrictions

Sale and clearance items are final sale and cannot be returned or exchanged.
Pandora Gift Cards or E-Gift Cards are non-returnable.
Engraved items are final sale.
Original shipping charges are not refundable.

Online / Mail Returns

Online purchases can be returned by mail using the provided prepaid return label or in-store.
Fill out the return form included in the original package.
Exchanges by mail are not accepted.

In-Store Returns

Bring the item along with the original packing slip or email invoice to the store.
Online purchases can be returned to a store.
Purchases made in a store must be returned to a store.

Gift Returns

Gifts can be returned or exchanged at Pandora stores with a gift receipt.
Gift returns will be issued a gift card for the purchase price.

Damaged or Defective Items

Damaged or defective items from online orders can be returned by mail for a refund.

Exchange Policy

Exchanges for online orders can be made in-store within 30 days of purchase.
Exchanges by mail are not available.

Additional Notes

Promotions and clearances may have modified return terms.
It may take 3-5 additional business days for a credit to be applied by your bank after the return is processed.