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Primary Return Policy

Last verified: 2026-03-20

Official Primary PolicyVerified

www.primary.com/pages/help

Summary

Primary offers a 90 days return window on most items. Items must be unworn and unwashed.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment. Notable exceptions include shipping fees will not be refunded., gift cards cannot be returned., international orders have a $20 (cad) return fee and are not eligible for exchanges., and more.

Return Window

90 days

Receipt

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Category

clothing

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Return Conditions

  • Items must be unworn and unwashed.
  • Returns have a $5 fee per order.
  • Exchanges are free for U.S. orders.

Refund Methods

  • Original form of payment

Exceptions & Restrictions

  • Shipping fees will not be refunded.
  • Gift cards cannot be returned.
  • International orders have a $20 (CAD) return fee and are not eligible for exchanges.

Online / Mail Returns

  • Returns can be started through a self-service online portal.
  • A prepaid return shipping label is provided via email.
  • Returns have a $5 fee per order.

Damaged or Defective Items

  • If you receive a damaged or defective item, contact customer service by email at help@primary.com or by phone at 1-844-435-5675.

Exchange Policy

  • Exchanges on U.S. orders are free within 90 days.
  • Exchanges for a new color, size, or a different item can be made through the self-service return portal.

Additional Notes

  • You will need your order number and zip code to start a return.
  • The company reserves the right to decline returns that appear to be fraudulent or abusive.